Prithvi Shyani
South Morang,VIC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Client Service Representative
ROYAL HERITAGE TOURS AND TRAVELS
02.2021 - 04.2024
- Delivered outstanding customer service by addressing client needs and resolving issues efficiently.
- Maintained strong communication and built rapport with clients to ensure satisfaction.
- Demonstrated excellent organizational skills to manage multiple client inquiries simultaneously.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Managed 30 incoming calls, providing prompt and accurate information per day to clients about products and services.
- Worked well with teams to achieve goals and deliver great service.
- Utilized market insights to recommend the best travel options for clients.
- Led teams in organizing projects and providing support.
- Proficient in Excel for tracking and reporting data.
- Participated in development programs to enhance skills.
- Committed to continuous learning through webinars and workshops.
- Strong verbal and written communication skills.
- Collaborated with colleagues to improve processes and customer satisfaction.
- Focused on accuracy in managing bookings and handling queries.
Customer Service Intern
ZestKart Retail Pvt. Ltd.
03.2020 - 01.2021
- Responded to customer inquiries via email, chat, and phone, ensuring timely and accurate resolutions.
- Assisted customers with order placements, tracking, cancellations, and refunds, providing end-to-end support.
- Addressed product-related queries, offering recommendations and alternatives to enhance customer satisfaction.
- Collaborated with logistics teams to resolve delivery issues and ensure on-time shipment updates.
Education
Bachelor of Science - Computer Engineering Technology
GIDC Degree Engineering College
Gujarat, India06-2019
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Data entry
- Customer relations
- Time management
Additional Information
- Available to work remotely with flexible scheduling.
- Equipped with necessary tools, including a laptop, cell phone, and a stable internet connection.
- Enthusiastic about participating in FAM trips to enhance travel knowledge.
References
Available upon request.
Timeline
Client Service Representative
ROYAL HERITAGE TOURS AND TRAVELS
02.2021 - 04.2024
Customer Service Intern
ZestKart Retail Pvt. Ltd.
03.2020 - 01.2021
Bachelor of Science - Computer Engineering Technology
GIDC Degree Engineering College
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