Prithvi Verma
Marsfield,NSW
Summary
- Experienced with delivering comprehensive training to customer service teams, enhancing their communication and problem-solving skills.
- Experienced in Client servicing and Customer support.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Trainer
Teleperformance (AirBnB)
04.2022 - 03.2024
- Handled customer service and trained new hired recruits.
- Promoted within 6 months.
- Never seen attrition throughout training.
Japanese Tutor
Self-employeed
06.2021 - 07.2023
- Provided personalized tutoring sessions for individual students preparing for JLPT N5 examinations.
Senior E-Commerce Executive
Lumina Datamatics
07.2021 - 12.2021
- Translated Japanese to English
- Quality checking for translation and inventory made by juniors.
Host
Afro Beat Club - Japan
06.2019 - 07.2019
- Interaction with existing and potential customers while making and serving drinks.
Client Servicing and Vet Helper
Cat Café Studio
05.2018 - 08.2018
- Worked the register, waited table and served the customers.
- Looked after the cats, which are the main attraction of the cafe, making sure everyone is safe and well looked after and given their medications on time.
Education
120 Hour International - TESOL/TEFL In-Class Certification Program
Asian College of Teacher
Mumbai, India03-2022
Bachelor of Arts - Japanese Language, Culture And History
Tilak Maharashtra University
Pune, India05-2021
Skills
- Coaching techniques
- Call monitoring
- Staff training
- User support
- Teamwork
- Customer service
Hobbies and Interests
- Sketching
- Painting
- Writing
- Sculpting
- Costume design
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Japanese
Limited Working
Timeline
Customer Service Representative Trainer
Teleperformance (AirBnB)
04.2022 - 03.2024
Senior E-Commerce Executive
Lumina Datamatics
07.2021 - 12.2021
Japanese Tutor
Self-employeed
06.2021 - 07.2023
Host
Afro Beat Club - Japan
06.2019 - 07.2019
Client Servicing and Vet Helper
Cat Café Studio
05.2018 - 08.2018
120 Hour International - TESOL/TEFL In-Class Certification Program
Asian College of Teacher
Bachelor of Arts - Japanese Language, Culture And History
Tilak Maharashtra University
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