Pritika Payal
1848 Logan Road, Upper Mount Gravatt
Summary
Motivated Customer Service Representative committed to providing high-quality service for superior guest experience. Positive, infectious personality with excellent interpersonal and relationship- building skills, improving customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Cleaner Level 2
Clean Side Australia
08.2024 - Current
- Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
- Empty trash bins regularly to prevent overflow and unpleasant odors.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Organized and used industrial cleaning products following strict safety procedures.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, window treatments to extend their li maintain appearance.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
Cleaner
Holy Cross Services
02.2024 - 07.2024
- Communicated with staff to address specific cleaning needs and concerns.
- Ensured hygiene by regularly cleaning and restocking restroom supplies.
- Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
- Empty trash bins regularly to prevent overflow and unpleasant odors.
- Used time management and efficient cleaning methods to meet deadlines.
Office Clerk
Voltro Services Pte Ltd
02.2022 - 07.2023
- Maintain files and records (Quotations,Invoices,Payments,Timesheets)
- Drafting documents , correspondence and execute settlements
- Sort and distribute incoming mail and prepare outgoing mail (emails, envelopes, packages, etc.)
- Attend to customers queries, answer the telephone, distribute messages to relevant staffs
- Prepare and mail bills, contracts, and invoices
- Monitor and order stocks supplies
Office Administration Assistant
Honeydew Farms Co. Ltd
01.2021 - 04.2021
- Dealing with queries on the phone and by email
- Create and update records
- Arranging post and deliveries
- Typing up letters and reports
- Track stocks of office supplies and place orders
- Liaising with suppliers and contractors
- Submit timely reports
Lab Assistant
Minstry Of Agriculture, Station
09.2020 - 11.2020
- Prepare lab equipment for upcoming research experiments
- Assist in laboratory tests
- Clean and maintain lab equipment
- Gather data and information from test subjects
- Document all activities.
Assistant Purchasing Clerk
Rup Investment Ltd
04.2018 - 11.2019
- Compile requests for materials, prepare purchase orders, keep track of purchases and supplies
- Handle inquiries about orders
- Draw up purchase orders for procurement of materials and services
- Respond to customer and supplier inquiries about order status, changes, or cancellations
- Liase with suppliers to schedule or expedite deliveries.
Cashier
Shop N Save Supermarket
08.2016 - 01.2018
- Maintained current knowledge of store promotions to highlight sales to customers.
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Operating scanners and cash registers
- Balancing the cash register and generating reports for credit and debit sales
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
- Processing refunds and exchanges, resolving complaints
- Bagging or wrapping purchases to ensure safe transport
- Maintaining a clean workspace
- Resolve customer complaints, guide them and provide relevant information
Education
Diploma - Diploma of Hospitality And Management
Step Into Training Services
08.2023
Graduate Diploma - Trade Diploma in Agriculture
Fiji National University
12.2020
High School Diploma -
Bulileka Sanatan College
12.2011
Skills
- 8 years of excellent customer service skills
- Verbal and Written Communication
- Contributing Team Player
- Accuracy and attention to detail
- Ability to work under pressure
- Stocking and restocking shelves
- Visual merchandising
- Cultural awareness
Languages
Hindi
Full Professional
Referees
Harmesh Narayan | The Manager
Shop N Save
+6799994214
Sanjay Narayan | Deputy General Manager
Rup Investment Ltd
+6799996727
Lusi | Supervisor
Holy Cross Services
0433621848
Nitin Sharma | The Director
Clean Side Australia
0466895295
Education and Training
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Timeline
Cleaner Level 2
Clean Side Australia
08.2024 - Current
Cleaner
Holy Cross Services
02.2024 - 07.2024
Office Clerk
Voltro Services Pte Ltd
02.2022 - 07.2023
Office Administration Assistant
Honeydew Farms Co. Ltd
01.2021 - 04.2021
Lab Assistant
Minstry Of Agriculture, Station
09.2020 - 11.2020
Assistant Purchasing Clerk
Rup Investment Ltd
04.2018 - 11.2019
Cashier
Shop N Save Supermarket
08.2016 - 01.2018
Graduate Diploma - Trade Diploma in Agriculture
Fiji National University
High School Diploma -
Bulileka Sanatan College
Diploma - Diploma of Hospitality And Management
Step Into Training Services
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