Summary

Overview

Work History

Education

Skills

Awardsaccomplishments

Personal Information

References

Hobbies and Interests

Timeline

Pritika Devi Prakash

Sydney,NSW

Summary

Caring and empathetic [Job Title] with [Number] years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.

Overview

year of professional experience

Work History

BRANCH SUPERIVIOR / CUSTOMER RELATIONSHIP EXECUTIVE

EAK INVESTMENTS T/A COMPUTER 1

Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

ACCOUNTS ADMINISTRATION /CASHIER / BRANCH SUPERVISOR/ ACCOUNTS RECEIVABLE

RELIABLE COMPANY LTD T/A (ABLE HOME & OFFICE)

Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.

Accounts Receivable Clerk

MOTIRAM & CO LTD

Prepared and mailed invoices to customers, processed payments, and documented account updates.
Submitted cash and check deposits and generated cash receipts to record money received.
Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Used accounting software to reconcile accounts, track income, and generate invoices.
Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
Streamlined credit approval process by conducting thorough analyses of new client applications, reducing financial risk exposure.
Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
Developed a comprehensive understanding of industry-specific billing practices and regulations in order to effectively manage customer accounts.
Followed up overdue payments and payment plans from clients to establish good cash flow.

Support Worker

Soteria Independent Living

Suite 4,327 Woodpark Road, Smithfield NSW

10.2023 - 06.2024

Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Maintained safety with tidy, clean, and hazard-free home environments.
Kept detailed daily logs with care actions, patient behaviors, and incidents.
Provided high level of physical support by lifting, adjusting, and moving clients.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
Kept accurate records for client files and handled related paperwork.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Education

Allens Training PTY Ltd

Nail Technology Level 2 CIDESCO INTERNATIONAL

SPA ACADEMEY FIJI (2021)

Nadi,Fiji

CHC33015-Certificate III in Individual Support

Supreme Education & Training PTY Ltd

Suite 11 41-45 Richard Rd Bankstown NSW

02.2024

Service Pro International Tourism & Hospitality Institute Nadi Centre

01.2019

Nadi College