Pritika Devi Prakash
Sydney,NSW
Summary
Caring and empathetic [Job Title] with [Number] years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.
Overview
1
1
year of professional experience
Work History
BRANCH SUPERIVIOR / CUSTOMER RELATIONSHIP EXECUTIVE
EAK INVESTMENTS T/A COMPUTER 1
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
ACCOUNTS ADMINISTRATION /CASHIER / BRANCH SUPERVISOR/ ACCOUNTS RECEIVABLE
RELIABLE COMPANY LTD T/A (ABLE HOME & OFFICE)
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Accounts Receivable Clerk
MOTIRAM & CO LTD
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Streamlined credit approval process by conducting thorough analyses of new client applications, reducing financial risk exposure.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
- Developed a comprehensive understanding of industry-specific billing practices and regulations in order to effectively manage customer accounts.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
Support Worker
Soteria Independent Living
10.2023 - 06.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Education
Allens Training PTY Ltd
Nail Technology Level 2 CIDESCO INTERNATIONAL
SPA ACADEMEY FIJI (2021)
Nadi,FijiCHC33015-Certificate III in Individual Support
Supreme Education & Training PTY Ltd
Suite 11 41-45 Richard Rd Bankstown NSW02.2024
Service Pro International Tourism & Hospitality Institute Nadi Centre
01.2019
Nadi College
Nadi,Fiji01.2002
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Professionalism and Courtesy
- Decision Making Aptitude
- Daily living support
- Housekeeping tasks
- Cleaning and sanitizing
- Confidentiality and Privacy
- Meal Planning and Preparation
- Mobility support
Awardsaccomplishments
- 2013, Advanced Certificate in Information Technology and Office Administration
- 2002, Certificate of Distinction (Fiji Mathematics Competition), Certificate of Credit (Australian Mathematics Competition)
- 2001, Certificate of Credit (Australian Mathematics Competition)
- 1998, Certificate of Appreciation for Variety Concert, Second Place Award winner for the 10th year family poster competition
Personal Information
- Date of Birth: 12/12/83
- Marital Status: Married
References
- Mrs. Jane Bucklton, Director, Beach Side Resort
- Ashish, Manager, One Touch Communication
- Elsa Dena, Branch Manager, ABLE HOME & OFFICE, 9036701, annie@ablecomputing.com.fj
- Annie Robertson, Managing Director, ABLE HOME & OFFICE, 8014721, annie@ablecomputing.com.fj
- Cloyd Martinez, Branch Manager, ABLE HOME & OFFICE, 9349504
- Dennis Quesada, Branch Manager, ABLE HOME & OFFICE, 9232325
- Jayson Toquero, Branch Manager, ABLE HOME & OFFICE, 8303522
- Ricky Mcculloch, Managing Director, ABLE HOME & OFFICE, 9078934, ricky@ablecomputing.com.fj
- Roshika Kumar, Director, NAVIAH NAILS & BEAUTY ACADEMY, 8333430
- JAYSHREE, FINANCE HEAD, MOTIRAM & CO, 7771078
- SAVNEET GOUNDER, REGIONAL MANAGER, EAK INVESTMENTS T/A COMPUTER1, 9991325
Hobbies and Interests
- Meeting People
- Making Friends
- Travelling
- Sports
Timeline
Support Worker
Soteria Independent Living
10.2023 - 06.2024
Allens Training PTY Ltd
Nail Technology Level 2 CIDESCO INTERNATIONAL
SPA ACADEMEY FIJI (2021)
CHC33015-Certificate III in Individual Support
Supreme Education & Training PTY Ltd
Service Pro International Tourism & Hospitality Institute Nadi Centre
Nadi College
BRANCH SUPERIVIOR / CUSTOMER RELATIONSHIP EXECUTIVE
EAK INVESTMENTS T/A COMPUTER 1
ACCOUNTS ADMINISTRATION /CASHIER / BRANCH SUPERVISOR/ ACCOUNTS RECEIVABLE
RELIABLE COMPANY LTD T/A (ABLE HOME & OFFICE)
Accounts Receivable Clerk
MOTIRAM & CO LTD
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