PRITISHA NAGADOO
Gladstone,QLD
Summary
Experienced travel consultant prepared for senior role. Proven track record in itinerary planning, client relationship management, and booking systems. Strong focus on team collaboration and achieving results, adapting flexibly to client and team needs. Reliable problem solver with excellent communication and organizational skills.
Travel professional equipped with extensive background in managing comprehensive travel plans for clients worldwide. Proven success in tailoring travel solutions to meet client preferences and needs, while maintaining strong focus on collaboration and adaptability. Skilled in itinerary planning and problem-solving, ensuring smooth travel experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Childcare Lead Educator
G8 Education
01.2020 - Current
- Communicated regularly with parents regarding their child''s development, addressing concerns and celebrating milestones together.
- Collaborated with fellow educators to establish a nurturing environment that promoted physical, mental, and emotional wellbeing.
- Improved child behavior by implementing positive reinforcement strategies and setting clear expectations for conduct.
- Supported children''s emotional growth through compassionate listening and guidance during challenging situations.
- Developed age-appropriate lesson plans tailored to individual learning needs, boosting overall comprehension and success.
- Participated in ongoing professional development opportunities to stay current on best practices in childcare education.
- Managed classroom materials effectively, ensuring organization and accessibility for both students and staff members alike.
- Implemented creative teaching methods, capturing children''s interest and enhancing their educational experience.
Senior Customer Service Agent
Kmart Online
07.2018 - 12.2019
- Established rapport with customers through active listening and personalized attention, fostering long-term relationships based on trust and loyalty.
- Regularly exceeded performance goals by prioritizing tasks, managing time effectively, and remaining focused on delivering exceptional customer experiences.
- Delivered exceptional support by accurately tracking customer requests and providing timely updates on resolution progress.
- Enhanced customer satisfaction by efficiently resolving complex issues and addressing concerns.
- Reduced customer complaints by promptly identifying problems and implementing effective solutions.
- Boosted positive feedback from customers through attentive listening, empathy, and tailored solutions.
- Provided comprehensive training sessions for new hires, ensuring a smooth transition into the role of Senior Customer Service Agent.
Senior Travel Consultant
Air France-KLM
03.2016 - 05.2018
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Handled sensitive personal data with discretion.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Provided useful travel materials such as guides, maps and event programs.
- Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Coordinated group bookings to ensure seamless logistics for large-scale events such as weddings or corporate retreats.
Education
Diploma - Early Childhood Care And Education
The Malka Group
Melbourne, VIC08-2020
Diploma - Aviation Security Awareness
G2ACAMAS
Mauritius10-2016
Skills
- Patience and empathy
- Professionalism and ethics
- Positive reinforcement
- Active Listening
- Troubleshooting
- Communication Skills
Accomplishments
- Has been the top booking agent at Air France in 2017 due to exceptional service and customer relationship building skills.
- Created elaborate destination wedding travel packages to boost company sales.
Certification
- IATA/IATAN ID Card – International Air Transport Association.
- AMADEUS Ticketing System
- Dangerous Goods Regulations for Cabin Crew, Passenger Handling and Security Personnel
- Aviation Security Awareness
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Childcare Lead Educator
G8 Education
01.2020 - Current
Senior Customer Service Agent
Kmart Online
07.2018 - 12.2019
Senior Travel Consultant
Air France-KLM
03.2016 - 05.2018
Diploma - Early Childhood Care And Education
The Malka Group
Diploma - Aviation Security Awareness
G2ACAMAS
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