PRITKARAN KAUR
Melbourne,Australia
Summary
Certified PMI Agile Certified Practitioner (PMI-ACP) with 10 years of experience in Project Coordination and Scrum Master roles. Expertise in implementing Agile methodologies to align projects with business goals and stakeholder expectations. Proven track record of guiding teams through project lifecycles using Scrum methodologies, fostering collaboration, driving continuous improvement, and consistently delivering results. Skilled in navigating changing requirements, ensuring timely delivery, and maintaining high standards. Reliable and adaptable team leader with a strong focus on achieving project goals through effective project management, risk assessment, and stakeholder communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Program Coordinator
Quicksite Guru
06.2024 - 11.2024
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
Scrum Master – Data Centre Infrastructure Team
NEXTDC Limited
11.2021 - 12.2023
- Improved data warehousing and infrastructure project team efficiency by implementing Agile and SAFe methodologies for project management.
- Successfully planned and facilitated PI's plannings, quarterly OKRs and led sprint planning, daily stand-ups, sprint retrospectives, and reviews for a diverse team of ten engineers, resulting in a 65% increase in productivity and continuous delivery.
- Led effective feature estimation, backlog refinements with Product Owners and BAs, SMEs to prioritize and manage customer demands, achieving a 100% success rate in delivering high-value features.
- Facilitated productive discussions with cross-functional teams and alignment across stakeholders, to resolve conflicts promptly, eliminate interdependence, and foster a collaborative transparent environment, resulting in a 40% increase in team morale.
- Effectively utilized JIRA KANBAN backlogs/ DevOps delivery boards to streamline workflow efficiency and capture relevant metrics, including Sprint reports, velocity tracking and release burndown, providing clear insights into project progress and performance.
- Assisted portfolio management on enterprise strategy planning, release planning while managing Risks, Assumptions, Issues, and Dependencies (RAID) and providing monthly OKR reporting.
- Prioritized customer ticket resolution in ServiceNow and Business-As-Usual (BAU) requests/fixes, ensuring timely and effective responses to critical issues.
Scrum Master & Project Coordinator
Synch Solutions Pty
05.2021 - 10.2021
- Facilitated agile delivery for the Clinical Management Implementation project by supporting a solution development team of six developers in iterative planning, execution, goal prioritization, and project closure.
- Led daily stand-ups, sprint planning and sprint reviews meetings to promote full team engagement. Streamlined process, project performance tracking and managed conflict resolution ensuring effective communication and continuous improvement .
- Enhanced JIRA utilization to boost productivity and ticketing systems to track, prioritize, and manage support requests efficiently.
- Oversaw PMO operations and weekly executive project reporting, issues tracking and comprehensive project documentation for a portfolio of six projects.
- Managed project documentation and resource contracts with effective version control in SharePoint and Confluence, ensuring accuracy, consistency, and easy accessibility.
Project Coordinator
Lighthouse Business Consulting LLC
01.2018 - 02.2021
- Led the development and launch of SaaS implementation, web applications, CRM, e-commerce websites, and mobile application development projects, focusing on timely delivery and stakeholder collaboration.
- Assisted project scoping, requirement gathering, translating technical specifications, project scheduling, and delivering digital transformation projects, surpassing client expectations.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Coordinated project activities for cross-functional teams of 10+ members, including .NET/PHP developers, Business Analysts, UX/UI, QA, to ensure alignment and project success.
- Kept projects on schedule by managing deadlines, key milestones, and adjusting workflows to ensure alignment with project objectives utilizing Microsoft Projects.
- Regular updates of project files to ensure completeness, accuracy, and adherence to version control protocols.
Application Business Analyst
Lighthouse Business Consulting LLC
06.2014 - 12.2017
- Liaised with customers and stakeholders to analyze business processes, identify requirements, and recommend solutions for web application implementation projects
- Assist in translating business requirements into technical specifications, ensuring alignment between business needs and development deliverables
- Collaborated with development teams ensuring product goals align with business objectives
- Perform routine checks and maintenance, user acceptance testing to ensure systems are up-to-date and running optimally
- Oversee technical issues and troubleshooting user requests, quality assurance to resolve problems prioritize, and manage support requests efficiently, ensuring timely resolution
Software Engineer
CSC Technologies India Private Ltd
08.2012 - 04.2013
- Collaborated with the IBM Mainframe system development team to develop robust motor insurance and claim subsystems, ensuring that solutions met client requirements for functionality, scalability, and performance
- Developed Insurance Policy Management subsystem utilizing Assembler and COBOL code for various modules in OS/390 within the Royal Bank insurance domain
Software Engineer
HCL Technologies
02.2010 - 07.2012
- Worked on Lloyd’s Banking and Insurance mainframe system migration project for insurance policy and claim subsystems, demonstrating extensive technical and functional expertise in the BFS (Banking and Financial Services) sector
- Developed clean and well-tested COBOL code for various modules in OS/390, TSO ISPF, and DB2 database environments
Junior Software Engineer
Ebaraha Private Ltd
07.2008 - 10.2009
- Collaborated with team to analyze system solutions based on client requirements
- Design and tested internet applications using HTML, JavaScript, C#, .net, and XML
Education
Master Degree -
Information Technology
Bachelor Degree -
Computer Applications
Skills
- Agile Methodologies Expertise
- Scaled Agile Framework Proficiency
- Kanban Process Optimization, Scrum and XP
- Experienced with Azure DevOps Tools
- Salesforce, Trello, Microsoft Project
- Agile Metrics Tracking and Team Performance Monitoring
- MS Office365, SharePoint, Figma
- Project Reporting and Project Coordination
- JIRA Project Management and Confluence Documentation Skills
Certification
- PMI Agile Certified Practitioner (PMI-ACP)
- Certified Scaled Agile Scrum Master - SAFe6
Personal Information
Visa Status: PR Visa Holder
Timeline
Program Coordinator
Quicksite Guru
06.2024 - 11.2024
Scrum Master – Data Centre Infrastructure Team
NEXTDC Limited
11.2021 - 12.2023
Scrum Master & Project Coordinator
Synch Solutions Pty
05.2021 - 10.2021
Project Coordinator
Lighthouse Business Consulting LLC
01.2018 - 02.2021
Application Business Analyst
Lighthouse Business Consulting LLC
06.2014 - 12.2017
Software Engineer
CSC Technologies India Private Ltd
08.2012 - 04.2013
Software Engineer
HCL Technologies
02.2010 - 07.2012
Junior Software Engineer
Ebaraha Private Ltd
07.2008 - 10.2009
Bachelor Degree -
Computer Applications
Master Degree -
Information Technology
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