Pritpal Pannu
Mango Hill,QLD
Summary
Professional with strong background in providing compassionate care and support to individuals with disabilities. Skilled in developing individualized care plans, implementing therapeutic activities, and ensuring client safety and well-being. Strong focus on team collaboration, effective communication, and adapting to changing needs. Reliable and results-driven, with commitment to enhancing clients' quality of life through empathetic and respectful care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Support Worker
Holistic Horizon
05.2024 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Implemented community outreach programs to promote mental health awareness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
Support Worker
Delta Community Supports
05.2024 - 02.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Support Worker
Nurse Next Door
02.2024 - 06.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Taxi Driver
SE Taxi Mgt
02.2023 - 02.2024
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Worked flexible hours across night, weekend, and holiday shifts.
Porter
Queensland Railways
01.2022 - 01.2023
- Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
- Adhered to company safety regulations and OSHA requirements.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Completed sweeping, mopping and window-cleaning.
- Communicated with coworkers and managers about completed duties.
- Cleaned and organized building areas as required.
- Demonstrated commitment through impeccable attendance and quality performance.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Bus Operator
BRISBANE CITY COUNCIL
02.2018 - 01.2022
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Obeyed federal, and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Provided passenger assistance including collecting fares and offering schedule and route information.
- Increased customer satisfaction by resolving issues.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Providing exceptional customer service that includes assisting customers with luggage and prams
- Providing visible presence at selected stations
- Monitoring, observing, and taking appropriate action to ensure safety and security of persons and Brisbane city council property
- Maintaining clean and tidy station facility, which will involve cleaning tasks and some lifting
- Transported elderly, disabled or otherwise limited passengers to doctors offices and medical appointments
Delivery Driver
OLIVER BOUTIQUE PRODUCTS
03.2016 - 01.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Recorded each delivery using proper paperwork before leaving warehouse.
- Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Providing exceptional customer service that includes assisting customers with luggage
- Maintaining clean and tidy station facility, which will involve cleaning tasks and some lifting
- Provided information about area attractions and facility amenities.
- Collected $200 in payments for completed deliveries and services daily
Chef Manager
ALH GROUP
03.2014 - 02.2015
- Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Pitched in to work line during busy periods or in place of sick employees.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Oversaw grill, stove and oven and cleaned all equipment after every shift.
- Recruited and hired employees to build effective culinary team for $100 000 annual revenue-producing restaurant.
Chef De Partie
COLES
07.2013 - 01.2014
- Maintained well-organized mise en place to keep work efficient and consistent.
- Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
- Sanitized all counters properly to prevent food-borne illness.
- Plated meals paying special attention to garnishes and overall presentation.
- Trained kitchen staff to perform various preparation tasks under pressure.
COMMIS CHEF
HOTEL BROADWAY
06.2012 - 12.2013
- Performed stock rotation and inventory counts to provide list of low-stock kitchen items.
- Rotated through all prep stations to learn different techniques.
- Assisted with routine stock rotation to keep ingredients fresh.
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Tasked with unloading and unpacking daily fresh ingredient deliveries to learn general operation of kitchen.
- Gathered and placed all ingredients into workstations to meet shift needs.
Customer Service Cashier
BWS
07.2011 - 01.2013
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Requested official identification for drink purchases and verified details, consistently meeting strict legal standards of underage sales.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Assisted customers with locating and choosing merchandise in any store department.
Education
Certificate III - Individual Support
SKILLS NETWORK AUSTRALIA
02.2024
Cert IV in Commercial Cookery - Commercial Cookery
HOLMES COLLEGE
08.2009
High School Diploma -
HOLMES COLLEGE
08.2008
Associate of Science - BACHELOR oF COMPUTER SCIENCE
GND UNIVERSITY
01.2006
Skills
- First Aid Certification Holder
- Trained in Safe Manual Handling Practices
- Household Management
- Wellness and Self-Care Assistance
- Disability Inclusion Awareness
- Technical Documentation
- Incident Management Reporting
- Maintaining Client Confidentiality
Accomplishments
- Achieved Employee of the Month by supporting a highly aggressive client by keeping ensuring safety of client, myself and community with accuracy and efficiency.
Certification
- HLTWHS005 Conduct Manual Tasks Safely.
- HLTAID011 Provide First Aid.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Support Worker
Holistic Horizon
05.2024 - Current
Support Worker
Delta Community Supports
05.2024 - 02.2025
Support Worker
Nurse Next Door
02.2024 - 06.2024
Taxi Driver
SE Taxi Mgt
02.2023 - 02.2024
Porter
Queensland Railways
01.2022 - 01.2023
Bus Operator
BRISBANE CITY COUNCIL
02.2018 - 01.2022
Delivery Driver
OLIVER BOUTIQUE PRODUCTS
03.2016 - 01.2018
Chef Manager
ALH GROUP
03.2014 - 02.2015
Chef De Partie
COLES
07.2013 - 01.2014
COMMIS CHEF
HOTEL BROADWAY
06.2012 - 12.2013
Customer Service Cashier
BWS
07.2011 - 01.2013
Cert IV in Commercial Cookery - Commercial Cookery
HOLMES COLLEGE
High School Diploma -
HOLMES COLLEGE
Associate of Science - BACHELOR oF COMPUTER SCIENCE
GND UNIVERSITY
Certificate III - Individual Support
SKILLS NETWORK AUSTRALIA
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