Pritpal Kaur
Brisbane,QLD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Customer Service Representative
Casher
06.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Chef/Cook
Cook
05.2023 - 12.2023
- Trained kitchen staff to perform various preparation tasks under pressure.
- Placed orders to restock items before supplies ran out.
- Maintained well-organized mise en place to keep work consistent.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Education
Certificate in Commercial Cookery - Certificate III in Cookery
Imagine College
Brisbane, QLD 02.2022 - 08.2022
Certificate IV in Commercial Cookery - Cookery
Imagine College
Brisbane 10.2022 - 03.2023
Diploma of Hospitality Management - Hospitality
Imagine College
Brisbane 05.2023 - 11.2023
Skills
- Complaint Resolution
- Product Knowledge
- Data Entry
- Data Collection
- Paperwork Processing
- Scheduling
- Appointment Scheduling
Certification
- Aged care certificate
- First aid certificate
art,
Art is my passion, i love to art in my free time and when i get bored thats my favourite hobby that i usually do.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Chef/Cook
Cook
05.2023 - 12.2023
Diploma of Hospitality Management - Hospitality
Imagine College
05.2023 - 11.2023
Certificate IV in Commercial Cookery - Cookery
Imagine College
10.2022 - 03.2023
Customer Service Representative
Casher
06.2022 - Current
Certificate in Commercial Cookery - Certificate III in Cookery
Imagine College
02.2022 - 08.2022
- Aged care certificate
- First aid certificate
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