Summary
Overview
Work History
Education
Skills
Attributes
Certification
Timeline
Generic

Pritu Jani

IT Helpdesk and Support
Pimpama,QLD

Summary

Develop a user-friendly mobile application that enhances medical education by providing interactive learning modules, case studies, and resources for students and professionals in the medical field.

I am a dedicated IT professional with a master's degree in computer Networking from the University of southern Queensland, Toowoomba. I am enthusiastic about advancing my career as a Networking administrator, as this role aligns perfectly with my expertise in network architecture, security protocols, and system maintenance. My strong analytical skills, coupled with a resourceful and problem-solving mindset, enable me to troubleshoot complex network issues effectively. Additionally, my experience with various operating systems, mindfulness, and ability to communicate technical concepts clearly will contribute to optimizing system performance and delivering exceptional support to clients.

Developed technical skills and hands-on experience in fast-paced maintenance environment, seeking to transition into new field. Proficient in diagnosing and resolving mechanical and electrical issues, along with conducting preventive maintenance tasks. Eager to leverage these transferable skills to contribute effectively in dynamic and challenging setting.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Maintenance Engineer Intern

Envisage Technology
10.2024 - Current
  • Consistently met deadlines for repair tasks, minimizing disruptions to production schedules.
  • Assisted in reducing downtime for machinery by performing routine inspections and identifying potential problems.
  • Gained hands-on experience with various types of machinery, enhancing troubleshooting abilities.
  • Optimized equipment performance through timely calibration and adjustments as needed.

IT Helpdesk and Support

Globe Edge
08.2023 - 10.2024
  • Performing Troubleshooting and support
  • Performing Set up and configuration
  • Maintaining Back-up and recovery
  • Maintaining System performance
  • Performing Security Management

IT Helpdesk and Support

GMERS Medical college and Hospital
06.2014 - 01.2018
  • Performed System Monitoring and Maintenance
  • Performed User Training and Documentation
  • Provided Technical support
  • Identified and solved Software and Hardware issues
  • Performing Security Management

Education

Professional Year - Australian Business Culture and Environment, Achieving Career Success, Australian Workplace Skills and Professional Business Communication

Performance Education
01.2025

Master of Computer Networking - Wireless and mobile networks, Advance Routing and switching, Network performance Optimization

University of southern Queensland
11.2019

University Project - Mobile App Development for Medical Education

University Of Southern Queensland
10.2019

Bachelor's in computer engineering - Computer Networks, Cybersecurity

University of Sambalpur
12.2014

Skills

  • Operating Systems
  • Software Support
  • Hardware Troubleshooting
  • Networking Basics

Attributes

  • Demonstrated effective communication skills by facilitating weekly team meetings where project updates and challenges were clearly communicated, resulting in improved team cohesion and alignment on project goals.
  • Displayed adaptability by successfully adjusting to a new software implementation timeline, accommodating unforeseen delays by reallocating resources and ensuring the project was completed on schedule.
  • Utilized strong problem-solving skills to troubleshoot and resolve a critical network outage, restoring services within two hours and minimizing impact on business operations.

Certification

  • [Comptia A+] [COMPTIA] [2024 December]

Timeline

Maintenance Engineer Intern

Envisage Technology
10.2024 - Current

IT Helpdesk and Support

Globe Edge
08.2023 - 10.2024

IT Helpdesk and Support

GMERS Medical college and Hospital
06.2014 - 01.2018

Master of Computer Networking - Wireless and mobile networks, Advance Routing and switching, Network performance Optimization

University of southern Queensland

University Project - Mobile App Development for Medical Education

University Of Southern Queensland

Bachelor's in computer engineering - Computer Networks, Cybersecurity

University of Sambalpur

Professional Year - Australian Business Culture and Environment, Achieving Career Success, Australian Workplace Skills and Professional Business Communication

Performance Education
Pritu JaniIT Helpdesk and Support