PRIYA CHAKRABORTY
Sydney,NSW
Summary
Information Systems Manager with years of experience in Restaurant Technology with a skill set in Point Of Sale, RFM, and application support. Dedicated to continuous innovation with focused delivery of technical solutions. Proven leader in directing operations, maintenance and governance of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for the organization. Highly adept in crisis management, vendor relations and exceptional communication skills.
Overview
9
9
years of professional experience
Work History
IT Business Applications Manager
Hungry Jack's
Woolloomooloo, NSW
10.2020 - 02.2022
- Administered and managed multiple business applications on an operational day to day basis and acted as the primary owner and escalation point for incidents and problems escalated from the Service Delivery Team.
- Led and managed technical upgrade projects for the business by working and coordinating with consultants and developers for integrations.
- Managed deployment of ongoing application upgrades and configuration of new business requirements.
- Led co-ordination and resolution of more complex technical issues as identified by support analysts and further escalation and triage with vendor(s) where necessary
- Liaised with application vendors to ensure they deliver according to agreed standards and SLA’s.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to the business vision.
PRODUCT DATA LEAD – IT OPS
Craveable Brands
Chatswood, NSW
01.2020 - 08.2020
- Managed the team responsible for all product data information and campaign roll outs for three national brands, across Point of Sale, Inventory and Digital
- Set up new processes and teams to efficiently launch, update and retire products for brands
- Facilitated user group forums to ensure smooth requirement analysis for upcoming projects and action ongoing and upcoming Brief Stage Gates
- Established an end-to-end streamlined process for product data change deployment, through collaboration with multiple teams (supply chain, marketing, operations and IT)
- Created a sound workflow for information transfer amongst teams and external vendors
- Worked on continuous improvement to increase efficiency, reduce errors in product data process to support the Service-Desk team to maintain low incident volumes across
SOLUTIONS ANALYST - Enterprise
McDonald's Corp.
Thornleigh, NSW
01.2019 - 12.2019
- Acted as the strategic owner for multiple applications used across the business between the software owners and the respective teams or that used the applications
- Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution
- Liaised with vendors to draft contract renewal details and application upgrades
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
- Liaised with vendors prior and post implementation on user testing, debugging, support and maintenance.
TEAM LEAD - Master File Maintenance
McDonald’s Corp
Thornleigh, NSW
10.2015 - 12.2018
- Managed the Master File Maintenance team that was responsible for all planned and ADHOC RFM and CFM changes on all POS devices across the ANZ network of over 1000 restaurants
- Managed product deployment on self-serving Kiosks and the new mobile app across the national network including interface design and pilot
- Was responsible for facilitation of cross-functional-team forums to work through business stage gates and assist in taking the right decisions and actions
- Contributed heavily to product development lifecycle of both back-end and customer-facing solutions.
- Worked with the Global teams on the integration of the existing restaurant technology(RFM) with Menulog and Uber Eats
- Set up recognised business processes across vendors and the business to efficiently launch, maintain and retire products
- Maintained ownership of all related applications and liaised with the Global teams for ongoing maintenance, upgrades and hot fixes/patches
BUSINESS ANALYST - Master File Maintenance
McDonald’s Corp
Thornleigh, NSW
06.2013 - 09.2015
- Configured and launched over 250 campaign roll outs including national promotions/launches, LTOs and Local Store marketing across AU, NZ and the Pacific Islands
- Configured and supported the maintenance of all existing and new product data information for both, the POS front and its inventory integration.
- Configured and worked on the national transition of state price tiers to store level price tiers.
- Represented the IT restaurant technology team in strategic decision-making forums for all POS related deployments.
- Designed and re-created the complete Point of Sale (registers) and deployed to the national network of over 960 restaurants
- Worked with the L1 Restaurant Service desk team to actively reduce call numbers caused by Point of Sale issues
Education
Bachelor of Science - Information Systems
Central Queensland University
Sydney, NSW03.2013
High School -
St. Joseph's Convent
Kolkata, India2009
Skills
- Software/Systems Development Life Cycle (SDLC)
- Point of Sale Management
- Product Management
- Technical Process Improvement
- AGILE Framework
- Risk Analysis and Management
- Requirements Analysis
- User Experience Design
- Strategic Decision Making
- Change Deployment
Additional Information
- EXTRA AWARD , Circle of Excellence Award 2018 PRIYA CHAKRABORTY
Timeline
IT Business Applications Manager
Hungry Jack's
10.2020 - 02.2022
PRODUCT DATA LEAD – IT OPS
Craveable Brands
01.2020 - 08.2020
SOLUTIONS ANALYST - Enterprise
McDonald's Corp.
01.2019 - 12.2019
TEAM LEAD - Master File Maintenance
McDonald’s Corp
10.2015 - 12.2018
BUSINESS ANALYST - Master File Maintenance
McDonald’s Corp
06.2013 - 09.2015
Bachelor of Science - Information Systems
Central Queensland University
High School -
St. Joseph's Convent
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