PRIYA KAPOOR
Blacktown,Australia
Summary
Dynamic professional with a proven track record at Community & Justice, enhancing court efficiency through innovative scheduling that cut juror wait times by 20%. Exceptional communication and time management skills, coupled with expertise in Microsoft Office, drive successful outcomes in high-pressure environments. Committed to delivering outstanding service and fostering team collaboration.
Overview
7
7
years of professional experience
Work History
Court Officer
Community & Justice
Sydney CBD, Australia
12.2022 - Current
- Successfully managed and coordinated jury service for over 200 jurors, ensuring smooth and efficient court proceedings.
- Implemented a new scheduling system that reduced juror wait times by 20%.
- Developed comprehensive reports that provided valuable insights to senior management.
- Welcomed jurors and managed their inquiries about jury service.
- Handled court tasks, including opening, and closing proceedings and managing trial logistics.
- Liaised with legal professionals and police to coordinate rosters and procedures.
- Utilized the JMS system for processing juror payments and trial management.
- Produced daily and weekly reports for managerial review.
IT Help Service Desk Support
TCC
Sydney, Australia
10.2021 - 11.2022
- Resolved 95% of customer issues on the first contact, enhancing customer satisfaction.
- Trained new team members on troubleshooting procedures, improving overall team efficiency by 15%.
- Providing first level contact and convey resolutions to customer issues.
- Escalated unresolved tickets to the second level.
- Responded to queries via email and phone.
- Install, modify, and repair computer software and diagnose potential issues.
- Followed up with customers to ensure issues were resolved.
- Produced daily and weekly reports for the manager.
Customer Service Representative (Administrative Assistant)
Duggal Eye Hospital
Jalandhar, India
10.2018 - 11.2020
- Improved patient satisfaction scores by 30% through enhanced communication and efficient service.
- Streamlined administrative processes, reducing average patient wait times by 15%.
- Answered calls and managed the switchboard.
- Provided friendly and efficient customer service.
- Met and greeted patients and clients.
- Raised invoices, credit notes, and handled payments.
- Organized couriers and mail distribution to doctors.
- Placed orders to ensure stock was up-to-date.
- Attended staff meetings and communicated issues to upper management.
Education
Master of Information Systems - IT
HMV
India01.2016
Bachelor of Computer Applications - IT
HMV College
India01.2014
Skills
- Communication skills
- Team collaboration
- Time management
- Microsoft Office proficiency
- Google Drive expertise
- Spreadsheet analysis
- Email correspondence
- Database management
- Hindi translation
- Punjabi translation
Computer And It Skills
- MS Office (Word, Excel, Outlook, PowerPoint, OneNote, Access)
- Google Drive (Docs, Sheets, Slides, Forms)
- Spreadsheets (Excel, Google Sheets, OpenOffice Calc)
- Email (mail merge, filters, folders, rules)
- Database Management (MS Access, Oracle, SQL Server)
Availability
Available Full time, Permanent resident
Skills Summary
Strong verbal and written communication abilities., Proficient in initiating and maintaining effective communication among team members and customers., Can speak two other languages other than English: Hindi and Punjabi., Confident team player with a proven track record of working effectively in team settings., Maintains cohesive working relationships by proactively listening and collaborating with team members., Demonstrated ability to manage and coordinate multiple tasks simultaneously., Extensive experience in planning, organizing, and coordinating activities to meet deadlines.
Key Study Areas
- Computer Science and Fundamentals
- SQL Database
- Programming languages such as HTML, C, C++, Java, JavaScript
- ICT in Business Development
- Professional Development
- Microsoft O365 and Servers
- Managing Ticketing Systems: JIRA and Fresh Service
Languages
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Court Officer
Community & Justice
12.2022 - Current
IT Help Service Desk Support
TCC
10.2021 - 11.2022
Customer Service Representative (Administrative Assistant)
Duggal Eye Hospital
10.2018 - 11.2020
Master of Information Systems - IT
HMV
Bachelor of Computer Applications - IT
HMV College
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