Priyanka Lama
Avoca Beach,NSW
Summary
Driven and hardworking employee who will always strive to do my best in any given situation. Successfully manages concerns and resolves conflicts to maximise customer and staff satisfaction. Offers a strong background in customer relations and communication. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals as well as to learn and better educate myself in order to excel. I always strive to do my very best as i love to lead by example.
Overview
7
7
years of professional experience
Work History
Cafe Manager, Hospitality Worker
Avoca Beach Kiosk
09.2018 - Current
- Responsible for the interviewing and hiring of staff as well as managing rosters and staff schedules.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Managed financial responsibilities effectively and cash handling procedures.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
- Monitored staff performance and provided feedback and guidance.
- Responsible for coordinating with other companies to ensure our stock needs are always fulfilled.
Sports Coach
Avoca Beach Rugby Club
04.2021 - Current
- Increased player skill levels with the implementation of targeted drills and practice sessions.
- Promoted sportsmanship, teamwork, and positive attitudes among athletes both on and off the field.
- Adapted coaching style based on individual learning preferences of athletes for more effective instruction leading better understanding key concepts techniques required optimal performance.
- Collaborated with other coaches to ensure that we were giving the team the most effective coaching.
- Improved team dynamics.
Sports Trainer
Avoca Beach Primary School
02.2025 - 05.2025
- Improved athlete performance by developing tailored training programs and incorporating sports science knowledge.
- Contributed to team success with effective communication and collaboration among coaching staff and students.
- Encouraged students to try a new sport and provided my knowledge within the sport to assist in their learning.
- Supported students in meeting training and conditioning goals.
Education
Nutrition And Sports Science
Australian Institute of Personal Trainers
06-2025
High School Diploma -
Central Coast Adventist School
Central Coast 12-2018
Skills
- Goal driven and passionate about always doing my best
- Approachable, understanding and level-headed
- Physical conditioning, strength training
- Staff management
- Problem resolution
- Eager to learn
- Works really well individually and in a team environment
- Effective communicator and excellent in written communication
- Knows how to be a team leader due to manager roles as well as being rugby team captain and rugby club captain
Accomplishments
- Avoca Beach Rugby Women's team Captain 2021 - current
- Avoca Beach Rugby Clubs Club Captain 2023- current
- Studying sports science and nutrition
- Passionate about health and fitness
- Previously applied for Firefighting NSW job (working in one of these departments is a goal of mine)
- Representative player for the Central Coast in Rugby Union for multiple years
Timeline
Sports Trainer
Avoca Beach Primary School
02.2025 - 05.2025
Sports Coach
Avoca Beach Rugby Club
04.2021 - Current
Cafe Manager, Hospitality Worker
Avoca Beach Kiosk
09.2018 - Current
Nutrition And Sports Science
Australian Institute of Personal Trainers
High School Diploma -
Central Coast Adventist School
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