Priya Darshani Gurung
Canberra,ACT
Summary
Experienced baggage handler with a strong work ethic and physical endurance. Proficient in handling luggage and ensuring safe transport. Collaborative team player with exceptional customer service abilities. Dedicated customer service representative supervisor prioritizing efficient systems and procedures while overseeing staff. Excels at fostering open communication and building positive relationships with employees and customers, resulting in increased retention and loyalty. Consistently upholds company values and promotes a positive work culture in all interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service
Coles
Civic City
11.2019 - 01.2021
- Customer Service at Coles for2 years
- Developed lasting relationships with clients through exceptional customer service skills.
- Enhanced customer service by promptly addressing inquiries and concerns.
- Maintained punctual delivery times for consistent customer service experience.
Screening officer
Canberra Airport
Canberra
08.2022 - Current
- Experienced in conducting security screenings at Canberra Airport.
- Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
- Developed strong communication skills by effectively interacting with passengers from diverse backgrounds on a daily basis.
Receptionist
Migration Education Consultancy
Belconnen, ACT
01.2020 - 02.2021
- Receptionist at Migration Education Consultancy
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
Housekeeping
Luxee hotel
Canberra, ACT
04.2020 - 04.2023
- Housekeeping at Luxee hotel
- Coordinated with housekeeping staff to ensure timely room availability upon guest arrival.
- Aided in maintaining a clean, clutter-free dock area through regular organization and housekeeping efforts.
- Improved operational efficiency by implementing new housekeeping processes and procedures.
Education
10+2 - Science
Minerva Higher Secondary Boarding School
Bachelor of Science - Zoology
Certificate II - Security Operations
ASEC
Canberra05.2022
Certificate IV - Agecare
Advance College
Sydney, NSW03.2020
Skills
- Possess Strong organizational skills
- Able to work under pressure and multitasking
- Be an able communicator (verbal, nonverbal and written communication skills)
- Have a collaborative and team-oriented approach
- Strong customer service focus and an ability to priorities
- Knowledge of medical terminology and infection control standards
- Have awareness of Work, Health and safety (WHS), fire regulations and manual handling procedures
Certification
- Certificate IV in ageing support.
- Bachelor of Science (Zoology)
- First Aid & CPR
- Police check (Upon request)
Hobbies and Interests
Working for the community and society, Aged care, Disability care and Childcare, Hospitals
Accomplishments
- Highly appreciated for my hard work and efforts wherever I had worked
- Highly appreciated by the trainer/assessor for my class performances
Training
- Medication competency
- Manual Handling
- First aid
- Hand hygiene
KEY AREAS OF ABILITY
- Analysis, strategy development and delivery from identified needs
- Traditional care and commitment to organizational targets
- Communication nucleus with depth of cultural awareness
- Rapport and relationship management with lasting focus
- Highly motivated self-starter who takes initiative with minimal supervision
- Resourceful team player who excels at building relationships with customers and colleagues
Timeline
Screening officer
Canberra Airport
08.2022 - Current
Housekeeping
Luxee hotel
04.2020 - 04.2023
Receptionist
Migration Education Consultancy
01.2020 - 02.2021
Customer Service
Coles
11.2019 - 01.2021
10+2 - Science
Minerva Higher Secondary Boarding School
Bachelor of Science - Zoology
Certificate II - Security Operations
ASEC
Certificate IV - Agecare
Advance College