PRIYA NATARAJAN
LAKEMBA,AU
Summary
Engaging and proactive beauty advisor and brow specialist with a confident approach and extensive experience in customer-focused sales. Adept at building lasting relationships, providing personalized beauty advice, and delivering exceptional service. Certified in responsible service of alcohol and gambling, demonstrating strong people skills and the ability to manage high-volume, diverse customer interactions effectively. Responsible and friendly professional makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Skilled Beauty Advisor enthusiastic about helping customers feel beautiful and confident. Active listener uncovers customer desires and recommends appropriate solutions. Excellent communicator and problem solver. Customer-oriented bartender offering several-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
11
11
years of professional experience
Work History
Beauty Advisor and Brow Specialist
Benefit Cosmetics
Sydney, NSW
11.2023 - Current
- Greet and assist customers, ensuring a welcoming store environment
- Demonstrate and educate on makeup and skincare products, enhancing customer knowledge
- Identify customer needs, recommend suitable products, and achieve sales goals
- Perform brow waxing and styling, resolving client brow concerns
- Maintain product presentation and replenish stock, ensuring store readiness
- Boosted customer satisfaction by providing tailored beauty advice and achieving sales targets through personalized service and crossselling
- Provided customers with product advice and recommendations based on their individual needs.
- Assisted in the development of new beauty products and services.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Upsold additional beauty items when appropriate to increase sales revenue.
Bar Staff
The Red Rattler Theatre
Sydney, NSW
11.2021 - 05.2023
- Welcoming customers, reading, and listening to people to determine beverage preferences, making recommendations, and taking drink orders
- Planning drink menus and informing customers about new beverages and specials
- Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers
- Checking identification to ensure customers are the legal age to purchase alcohol
- Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register
- Maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment
- Provided suggestions for food pairings with different drinks when requested by customers.
- Educated customers on various types of wines, beers and spirits available at the bar.
- Managed cash transactions including credit cards, debit cards and cash payments from guests quickly and efficiently.
- Utilized knowledge of cocktails, liquors, wines and beers to suggest items to customers based on their preferences or budget constraints.
- Followed health codes regulations regarding safe handling of food products.
- Monitored guests' behavior for signs of intoxication or disruptive behavior in order to maintain a safe environment.
- Responded promptly to requests from guests for additional items or services.
- Collaborated with team members during shift changes to ensure smooth transition of duties.
- Checked identification of customers to ensure they met the legal drinking age requirement.
- Greeted customers and provided excellent customer service.
- Maintained a clean, organized work area at all times.
- Processed payments accurately using point-of-sale systems.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Upsold customers from shelf to premium brands to help boost sales.
Tray Service/Bartender
Bankstown Sports Club
Bankstown, NSW
07.2018 - 03.2020
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Poured and prepared mixed drinks for over 500 customers daily and created new libations drawing in clientele
- Sanitized toilets, sinks, kitchen surfaces
- Specialized in working with industrial cleaning products within strict safety procedures
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash
- Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Stayed up to date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences
- Worked on tray service and quickly applied to customer needs
- Assembled calls within under a 5-minute time limit.
- Handled customer's orders with care in a fast-paced environment
- Greeted guests and provided excellent customer service.
- Maintained a clean, organized bar area and stocked necessary supplies.
- Communicated with kitchen staff to ensure food orders were accurate and timely.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Crew Member
Auburn Mcdonald's
Sydney, NSW
06.2013 - 06.2018
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Assisted management team with inventory counts of food products and beverage supplies.
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Informed customers about daily specials in an engaging manner.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
CERTIFICATE III - MAKEUP
ULTIMO TAFE
Ultimo01.2024
CERTIFICATE III - BEAUTY SERVICES
ULTIMO TAFE
Ultimo01.2023
CERTIFICATE II - RETAIL SERVICES
ULTIMO TAFE
Ultimo01.2014
YEAR 12 - HIGHER SCHOOL CERTIFICATE
TEMPE HIGH SCHOOL
Tempe01.2012
Skills
- Cash handling
- Brow specialist
- Customer service
- Fast
- Focused
- Sales
- RSA Certified
- RCG Certified
- Liquor
- Beer and Wine Knowledge
- Beauty product demonstration
- Products knowledge
- Product Demonstrations
- Cosmetics and Facial Care Services
- Customer Engagement
- Relationship Building
- Service Consultations
- Application techniques
- Customer Service
- Sales proficiency
- Beauty routine advice
- Appointment Scheduling
- Upselling strategies
- Retail experience
- Beauty advising
- Food Running
- Payment Processing
- Beverage Preparation
- Safe service compliance
- Bar restocking
- Customer service expertise
- Food Service
- Menu Memorization
- Food Preparation
- Suggestive Selling
- Identification verification
- Performance Improvement
- Bar service preparation
- Maintaining a clean bar
- Liquor restocking
- Salesmanship
- Cash Register Operation
- Calm Under Pressure
- POS operation
- Foodservice standards
- Safe Food Handling
- Engaging personality
- Hospitality and accommodation
- Upselling and Cross Selling
- Fast and efficient service worker
- Delivers exceptional customer service
- Accustomed to shift work
References
- Ms. Hannah Yoo, hannah.y00@hotmail.com, 0430042510
- Ms. Jennifer Chidiac, jenchidiac@hotmail.com, 0415768838
Timeline
Beauty Advisor and Brow Specialist
Benefit Cosmetics
11.2023 - Current
Bar Staff
The Red Rattler Theatre
11.2021 - 05.2023
Tray Service/Bartender
Bankstown Sports Club
07.2018 - 03.2020
Crew Member
Auburn Mcdonald's
06.2013 - 06.2018
CERTIFICATE III - MAKEUP
ULTIMO TAFE
CERTIFICATE III - BEAUTY SERVICES
ULTIMO TAFE
CERTIFICATE II - RETAIL SERVICES
ULTIMO TAFE
YEAR 12 - HIGHER SCHOOL CERTIFICATE
TEMPE HIGH SCHOOL
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