PRIYADHARSHINI RAVICHANDRAN
Wyndham Vale,VIC
Summary
Dynamic and seasoned Quality Assurance Associate Manager and Business Analyst with over a decade of comprehensive experience in manual and automated testing and customer relationships. Proven track record in leading QA initiatives, enhancing testing methodologies, and delivering superior software solutions. Led a team of QA analysts in planning and executing manual and automated testing activities for multiple software projects across various domains. Developed and implemented robust QA processes and methodologies to enhance product quality and accelerate project delivery. Defined and tracked key performance indicators (KPIs) to measure the effectiveness of the QA team and implemented corrective actions as needed. Handled 100+ applications which uses various platforms like, mobile, web, KIOSK, Tab, and window-based applications. Expert in handling Ad-hoc changes, or critical deliverables. Acted as a mentor to team members, providing guidance and support to foster professional growth and ensure a high-performing QA team. Proactive professional with 5 years of experience and proven knowledge of customer-driven management, entrepreneurial leadership, and long-range planning.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate Manager/Business Analyst
IQVIA Consulting and Information
06.2020 - 04.2023
- Company Overview: Health plug - A software product designed for care coordination, team collaboration and patient engagement in the medical field
- Associated with 11+ customers (hospitals / medical care units) all over India and gulf countries by providing mobile apps for Practitioner, patient and front desk Health plug
- Acted as Business Analyst for some applications (healthcare mobile solutions for patients and doctors) and worked in providing Business solutions to stakeholders
- Proactive in handling Ad-hoc testing by analyzing the critical functionalities and assigning them in a short span
- Effectively analyzed the risks involved, test estimation, planning, and execution for an upgrade
- Created test plans to describe the scope, approach, and resources required and scheduled them accordingly
- Health plug - A software product designed for care coordination, team collaboration and patient engagement in the medical field
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
Testing Lead/ Analyst
Cognizant Technology Solutions
03.2013 - 05.2020
- Company Overview: A global leader in technology services and consulting
- Proficient in handling JIRA and defects management
- Oversee the creation and maintenance of test plans, test cases, and test scripts, ensuring they are comprehensive, accurate, and up-to-date
- Collaborated with cross-functional teams, including development, product management, and project management, to align QA efforts with business objectives
- Conducted regular review meetings to evaluate test progress, identify bottlenecks, and implement improvements to meet project timelines effectively
- Stay updated with industry best practices, emerging technologies, and QA trends to continuously enhance the QA process and have encouraged the team as well
- Conducted regular performance reviews to track progress and provide feedback on job performance
- Managed a team of 10 associates, developing and implementing strategies to increase productivity and efficiency
- Analyzed data to identify areas for improvement in operations and customer service
- Resolved conflicts between employees using effective communication techniques and problem-solving methods
- Motivated associates through recognition programs that rewarded exceptional work ethic
- Recruited qualified individuals to fill open positions, conducting interviews as needed
- Established protocols for handling customer inquiries and complaints in a timely manner
- Provided leadership and guidance to staff members, helping them reach their goals and objectives
- Coordinated projects across multiple teams while meeting deadlines within budget constraints
- Developed employee training programs to ensure company policies were followed
- Created reports detailing financials, sales figures, and other key metrics for upper management review
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Communicated with clients to address questions, concerns, and needs and provide quality customer service
- Coached and mentored new employees on company policies and procedures
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties
- A global leader in technology services and consulting
- Project Description: CISO/TechOps/Infra-QA - A type of infrastructural testing project where support was provided for 100+ applications
- This project acts as a liaison between the DevOps team and Application team to detect the defects easily that in turn avoids the tons of losses that would have incurred in devoid of this project by identifying or analysing the applications in the portfolio that uses that software
- Performing Test Analysis to find out the impacted Test Cases against upgrade (infra testing)
- Execution of Test Cases in both Manual and Automation
- Conducted thorough test case execution and documented defects with clear and concise steps to reproduce
- Collaborated closely with developers to investigate and resolve identified issues, ensuring the timely release of quality software
- Assisted in the creation and execution of automated test scripts to enhance testing efficiency and coverage
- Test artifacts and defects logging in HP ALM/QC and follow ups
- Provided training to the new resources on HP UFT/QTP and on Manual Testing
- Production support and coordination at the weekends and holidays
- Coordination and creation of monthly statistical metrics
- Performed Test design for manual and Automation Testing covering 50+ applications
- Team Size: 8 Project Size: 54
- Performed data analysis using various statistical techniques including regression, clustering, forecasting
- Identified opportunities for cost savings through process automation and optimization initiatives
Education
College of Engineering, Guindy
03.2012
Skills
- Automation Tools - TOSCA (Certified in AS1),HP Unified Functional Testing/QTP, Selenium (Basics),
- Test Management Tool - QC
- JIRA
- Postman
- Trello
- Defect Management Tool - QC
- Java
- SQL
References
References available upon request
Personal Information
Title: Associate Manager QA/Analyst
Certification
- Tricentis TOSCA Certifcation-Automation Specialist Level 1
Timeline
Associate Manager/Business Analyst
IQVIA Consulting and Information
06.2020 - 04.2023
Testing Lead/ Analyst
Cognizant Technology Solutions
03.2013 - 05.2020
College of Engineering, Guindy
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