Open To Work
Priyanca Chauhan
Thrumster,NSW
Summary
Dynamic customer service professional with a proven track record at Cinnamon Beans, excelling in complaint resolution and team collaboration. Adept at training staff and enhancing customer satisfaction through effective communication and product knowledge. Committed to delivering exceptional service and fostering positive relationships in fast-paced environments.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Representative
Cinnamon beans
Port Macquarie
04.2017 - Current
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure smooth store operations.
- Maintained product knowledge to provide informed recommendations to customers.
- Trained new staff on customer service protocols and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Audiometrist
Amplifon
Port Macquarie
11.2021 - 11.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Enrolles nurse
Australian Unity
Port Macquarie
05.2020 - 01.2021
- Collaborated with healthcare teams to develop and implement patient care plans.
- Administered medications and monitored patient responses with accuracy and care.
- Maintained accurate patient records using electronic health record systems.
- Provided emotional support and counseling to patients and their families.
- Conducted regular health assessments and vital sign checks for patients.
- Educated patients on health management and wellness strategies effectively.
Education
Enrolles Nurse - Diploma in Nursing
TAFE
Port Macquarie 03.2019 - 05.2021
Diploma In Audiometry - Diploma in Audiometry
TAFE
Randwick 02.2016 - 05.2018
MBA - Marketing
Up Technical University
Lucknow , UP 03.2006 - 01.2008
BBA - Marketing Management
Ram Manohar Lohia University
Ayodhya, UP 01.2004 - 01.2006
Skills
- Customer service
- Order processing
- Complaint resolution
- Product knowledge
- Customer relationship management
- Team collaboration
- Task prioritization
- Effective communication
- Problem solving
- Training and mentoring
- Emotional support
- Health education
- Problem-solving
- Documentation
- Sales expertise
- Strategic sales
Work Preference
Job Search Status
Open to workWork Type
Contract WorkPart TimeLocation Preference
RemoteHybridSalary Range
$0/hr - $1000/hrTimeline
Audiometrist
Amplifon
11.2021 - 11.2024
Enrolles nurse
Australian Unity
05.2020 - 01.2021
Enrolles Nurse - Diploma in Nursing
TAFE
03.2019 - 05.2021
Customer Service Representative
Cinnamon beans
04.2017 - Current
Diploma In Audiometry - Diploma in Audiometry
TAFE
02.2016 - 05.2018
MBA - Marketing
Up Technical University
03.2006 - 01.2008
BBA - Marketing Management
Ram Manohar Lohia University
01.2004 - 01.2006