Priyanjana Mitra

• Maintained and updated product pricing details across all supermarket departments.
• Handled weekly price changes, ensuring accuracy in system updates and display tags.
• Coordinated with department managers to verify price adjustments and promotional offers.
• Ensured consistency of pricing across in-store systems and shelf labels.
• Worked closely with inventory and POS teams to ensure system accuracy after price updates.

• Resolved daily customer escalations and support requests within specified turnaround time.
• Responded swiftly to inbound queries via email, delivering accurate information and prompt resolutions.
• Safeguarded sensitive customer data, including banking details and payment methods, ensuring confidentiality.
• Validated customer cases and conducted quality checks for compliance and accuracy.
• Mentored junior associates and team members, fostering collaboration and improving team performance.

Experienced in utilizing various tools and systems to manage daily tasks, streamline operations, and ensure effective data handling. Skilled in collaborating with multiple stakeholders to collect and compile information for reports and management information systems.

• Utilized CRM, Citrix, LivePerson, Verint, Launch Pad, MS Word, and MS Excel to manage daily tasks efficiently.
• Coordinated with stakeholders to gather data for comprehensive reports and Management Information System (MIS) requirements.

• Managed sales data and distributed sales documentation to support sales team activities.
• Maintained accurate records through diligent upkeep of sales trackers.
• Generated customized reports using Excel and PowerPoint, distributing them to senior management as needed.
• Handled customer queries regarding discrepancies in product details provided by sales team.
• Resolved client escalations within established turnaround time (TAT).

A results-driven professional with extensive experience in direct sales and team management. Skilled in driving product sales, leading teams, and collaborating with banking partners to maximize product reach, and customer acquisition.

• Successfully led a team of 25 advisors to achieve sales targets for banking products.
• Engaged with bank managers to promote advantages of banking products and drive customer sales.
• Directly sold insurance policies, providing tailored solutions to address customer needs.