Summary
Overview
Work History
Education
Skills
Timeline
Generic

Priyank Korat

Gosford

Summary

I aim to leverage my skills, abilities, and experience to ensure that all my work is reliable, consistent, and valuable. I understand the significance of delivering high-quality outcomes and am committed to applying my capabilities to achieve excellence in every task I undertake.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Golden Coast Pty Ltd
12.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Pick - Packer

Snackbrand Australia
03.2023 - 11.2024
  • Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
  • Maintained compliance with all relevant regulations regarding packaging materials, hazardous goods handling, and waste disposal practices within the facility.
  • Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
  • Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.

Quality Engineer

Calidad Infotech
06.2022 - 12.2022
  • Working as a Quality Assurance Tester responsible for Develop and maintain test plans, test cases, and test scripts for software applications.
  • Performed manual testing of Web application of social networking website which included test case writing and testing, build verification and bug reporting.
  • Keep up-to-date with new software testing tools and technologies.
  • Communicate effectively with team members to ensure timely and accurate delivery of software products.
  • Ensure business objectives are met on time.
  • Hands on test execution.
  • Priorities the QA tickets to ensure they are performed within the delivery timeline.
  • Performed manual testing of Mobile application on Android and iOS devices on physical devices.
  • Localization testing on all the application.
  • Coordinate with Developers and Business Analysts to ensure user stories are tested and all acceptance criteria are met.
  • Report defects found in time during the test phase and are able to work with developers to resolve issues effectively.
  • Detect, log and take ownership of issues and defects.
  • Working in an Agile scrum team to deliver customer experience projects.
  • Verify software compliance with industry standards and regulations.
  • Worked on verification and validation of different Business scenarios.
  • Prepare a QA status report at the end of the sprint.

QA Engineer

Techflitter Solutions
04.2021 - 02.2022
  • Contributed to successful product launches through meticulous end-to-end testing of applications.
  • Collaborated with developers to identify and resolve software issues, leading to higher product reliability.
  • Optimized test coverage by maintaining a well-organized, up-to-date library of test cases corresponding to application requirements changes over time.
  • Accelerated issue resolution times by effectively prioritizing defects based on severity and impact on the end-user experience.
  • Enhanced software quality by developing and implementing comprehensive testing strategies.
  • Reduced product defect rates by creating robust test cases and meticulously executing them.
  • Increased customer satisfaction by diligently identifying and reporting bugs for prompt resolution.
  • Enhanced product quality by designing and implementing comprehensive QA testing procedures.

Teacher

English Pathshala
04.2015 - 03.2019
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Education

MBA - Finance

Ubss
Sydney, Australia
04.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Adaptability and flexibility

Time management

Decision-making

Critical thinking

Computer proficiency

Timeline

Customer Service Representative

Golden Coast Pty Ltd
12.2024 - Current

Pick - Packer

Snackbrand Australia
03.2023 - 11.2024

Quality Engineer

Calidad Infotech
06.2022 - 12.2022

QA Engineer

Techflitter Solutions
04.2021 - 02.2022

Teacher

English Pathshala
04.2015 - 03.2019

MBA - Finance

Ubss
04.2001 -

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