Prakash Parmar
Parramatta,NSW
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
4
4
years of professional experience
Work History
Team Leader
Techtronic Industries (TTI)
Eastern Creek, NSW
05.2021 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 7 members while providing exceptional customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Implemented new working processes to deliver multiple improvements.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Initiated timely response to emails, voicemails and written correspondence.
Administrative Assistant
Kmart DC
Brisbane, QLD
04.2020 - 05.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
IT Support Specialist
PAGE Institute (RTO)
Brisbane, QLD
04.2019 - 03.2020
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Delivered onsite technical support for employees.
- Translated complex technical issues into digestible language for non-technical users.
Education
Advanced Diploma - Leadership And Management
Australian Smart College
Sydney, NSWMaster of Science - Management Information Systems
University of Southern Queensland
Toowoomba, QLD11.2018
Skills
- Shift Scheduling
- Attention to Detail
- Environmental Practices
- Continuous Professional Improvement
- Issue Resolution
- Verbal and Written Communication
- PPE Compliance
- Teamwork and Collaboration
- Giving Constructive Feedback
- Team Check-Ins
- People Management
- MS Office
- Data Entry
Timeline
Team Leader
Techtronic Industries (TTI)
05.2021 - Current
Administrative Assistant
Kmart DC
04.2020 - 05.2021
IT Support Specialist
PAGE Institute (RTO)
04.2019 - 03.2020
Advanced Diploma - Leadership And Management
Australian Smart College
Master of Science - Management Information Systems
University of Southern Queensland
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