PRIYANKA
Melbourne,VIC
Summary
My professional aspiration is to achieve continuous progression by embracing higher responsibilities and challenges. I am actively seeking a challenging position in customer service where I can leverage my analytical, problem-solving, and administrative skills. My goal is to contribute to the achievement of organizational objectives and personnel prosperity by providing efficient and compassionate customer care. Proficient in working independently, I also thrive in collaborative team environments, showcasing initiative, flexibility, and a keen attention to detail. In this fast-paced environment, I am adept at meeting deadlines and communicating in a clear and concise manner. I am committed to utilizing my professional, administrative, and customer service skills to not only meet but exceed the goals of the organization while maintaining the highest standards of customer care. Excellent organizational and time management skills. Excellent verbal and written communication skills. Strong Interpersonal skills within internal & external customers/clients. Ability to work under limited guidance & under pressure. Punctual and hands on with an extremely dedicated and focused work ethic. Exceptional ability in meeting and exceeding Key performance Indicator Targets. Proven, excellent capacity in problem solving in an efficient and mutually beneficial manner. Demonstrated ability to effectively contribute as a member of a collaborative team, according to self‐implemented deadlines.
Overview
14
14
years of professional experience
Work History
Customer service associate
HeartWest Cardiology
09.2020 - Current
- In a professional capacity, I extend a warm and welcoming atmosphere by greeting and checking in patients with meticulous attention to detail
- Utilizing analytical and problem-solving skills, I proficiently schedule appointments, manage calendars, and maintain accurate patient records through the electronic medical records (EMR) system
- My initiative is evident in addressing phone calls, responding to patient inquiries, and providing comprehensive information about clinic services and procedures
- With a keen eye for detail, I verify insurance coverage, collect co-payments, and actively contribute to billing and insurance claims processes
- I showcase flexibility in coordinating patient referrals to specialists and scheduling essential follow-up appointments
- As a team player, I collaborate seamlessly with healthcare providers, nurses, and administrative staff to ensure the smooth operation of the clinic
- In a fast-paced environment, I consistently meet deadlines and communicate in a clear and concise manner, enhancing overall clinic efficiency
- Administratively, I handle tasks such as faxing and emailing patient referrals and reports, while also managing scanning, filing, and mailing documentation
- My role involves effective liaison with other medical departments, including hospitals and medical specialists, further contributing to the comprehensive coordination of patient care.
Administrative Assistant
Solar Run Pty Ltd
03.2017 - 04.2019
- In a professional capacity, I excel in scheduling and coordinating meetings, appointments, and travel arrangements for sales representatives, demonstrating analytical thinking and a keen attention to detail
- Following up on meeting action items, I ensure activities are completed within their designated timeline, showcasing initiative and commitment to deadlines
- Greeting visitors with professionalism, I determine appropriate points of contact and navigate interactions with discernment
- Utilizing Outlook, I type various documents, including correspondence, drafts, memos, and emails, communicating in a clear and concise manner
- Managing travel and expenses reports for both team members and management, I exhibit flexibility and the ability to work independently
- Meticulously purchasing and maintaining office supply inventories in Excel, I adhere strictly to budgeting practices
- Maintaining utmost discretion in handling sensitive topics, I offer solutions based on clients' needs and capabilities, demonstrating problem-solving skills
- My role includes directing prospects and leads to the sales team as needed, further highlighting my collaborative approach in a team environment
- Effective communication with customers to understand their requirements and promptly address questions or issues underscores my commitment to customer service
- I diligently keep an updated customer database, recording calls and sales, while also managing internal and external contact lists with relevant numbers and contact information
- My exceptional ability to meet and exceed Key Performance Indicator Targets attests to my proficiency in thriving within a fast-paced environment, contributing significantly to the overall success of the team.
Interpreter
Ethnic Interpretations
01.2010 - 02.2017
- ON CALL
- In this professional capacity, I play a crucial role in interpreting language, facilitating effective communication between clients and the officer in charge
- Employing analytical skills, I ensure a nuanced understanding of the communication context, fostering clarity and precision in the exchange of information
- Demonstrating initiative, I actively assist clients in filling out forms, providing comprehensive explanations to enhance their understanding of the content
- This requires flexibility and adaptability to cater to diverse needs, coupled with an attention to detail to ensure accuracy in form completion
- My approach involves clear and concise communication, both independently and within a team environment
- This role demands problem-solving skills to address potential language barriers and meet deadlines efficiently, particularly in a fast-paced environment
- By combining these qualities, I contribute to a seamless communication process that ultimately benefits both clients and the officers in charge.
Customer contact Officer Level 1
AGL Energy pty ltd
06.2012 - 02.2017
- In this professional role, my main responsibilities encompass delivering smart, effective, and efficient service to customers with a focus on analytical thinking and attention to detail
- Acting swiftly and decisively, I determine customer needs and promote the relevant client brand as a leading provider through the provision of high-quality customer service to both new and existing customers
- For inbound customer interactions, I respond adeptly to inquiries about client promotional offers, showcasing initiative in identifying and seizing sales opportunities
- I am proficient in up-selling and cross-selling products to enhance the customer experience
- Addressing complaints and fault inquiries, I ensure a positive customer outcome by transferring calls as necessary to appropriate personnel
- Operating in a fast-paced environment, I work independently and collaboratively within a team environment, meeting deadlines effectively
- For outbound dialing, my approach involves delivering a clear and concise message to potential customers, reflecting my commitment to effective communication
- This role requires a keen understanding of customer needs, problem-solving skills, and the ability to adapt flexibly to various situations.
Education
Diploma - business administration
University of Ballarat
Bachelor of computer science -
Skills
- Time Management
- People management
- Working under pressure
- Ability to multitask
- Relationship management
- Hard working
- Growth mindset
Soft Skills
- Ability to work in a team
- Customer service
- Love of learning
- Technologies: HTML, CSS, XML
- Operating Systems: AC OS, Windows 10,8,7, XP
- Office tools: MS Word, Excel, PowerPoint
Tech Skills
Timeline
Customer service associate
HeartWest Cardiology
09.2020 - Current
Administrative Assistant
Solar Run Pty Ltd
03.2017 - 04.2019
Customer contact Officer Level 1
AGL Energy pty ltd
06.2012 - 02.2017
Interpreter
Ethnic Interpretations
01.2010 - 02.2017
Diploma - business administration
University of Ballarat
Bachelor of computer science -
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