Priyanka Aluri
Hoppers Crossing,VIC
Summary
Dedicated and compassionate Registered Nurse (RN) with a progressive career history in direct patient care, triage, and care coordination in a fast-paced environment. Skilled at remaining calm under pressure and adeptly handling difficult patients and high-stress situations. Known for consistently developing strong relationships with patients and their families through empathetic communication, a respectful attitude, and a commitment to excellent customer service.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator-Registered Nurse
MONTU
03.2024 - Current
- Conducting pre health screening assessment for assessing eligibility for medical cannabis
- Day-to-day patient communications - managing 18-20 patients consultations, questions & feedback, and resolving patient concerns (email & phone support)
- Triage patient communications appropriately - ensuring proper prioritisation, escalations and effective handoff to collaborative teams
- Medical transcription, document preparation and management of patient related communication and outgoing correspondence with other specialists and GPs
- Ensuring each member's message is responded in a personal, empathetic way while adding context and informing members about their options in their healthcare
- Support and managing patient prescription, invoice and product orders
- Engaging with potential patients to support them in becoming a Montu patient
- An advocate for patients by providing support and education around services and products
- Maintained accurate, timely and comprehensive medical records and up-to-date patient contact information
- Attend to general administrative clinic tasks as required
- Applied for patients medical cannabis approval through Special Access Scheme (SAS) and Authorised Prescriber (AP) pathway.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
General Medical Unit
Alfred Health
03.2023 - 04.2024
- Performed all required patient care, physical assessment, documentation, oral medication administration including IV, IM, syringe drivers
- Collaborated with other members of the health care delivery team to deliver quality health care
- Experienced in taking care of palliative and end of life care patients
- Performed pre-procedure patient screening/assessments
- Delivered exceptional, culturally competent care to inpatients and families
- Responded to codes and emergencies; broad knowledge of emergency disaster plans and crisis management
- Coordinated operations for the unit by acting as a resource nurse
- Managed administrative issues during 8 hour shift, maintaining standards of care and practice
- Liaison for hospital administration in senior management absence
- Been a preceptor/coach to new grads and nursing students.
General Medical-Surgery Unit
Alfred Health
05.2022 - 03.2023
- Collected, critically analyzed, and interpreted patient's health care data and information and performed wound cares
- Electronically documented patient's response to nursing and non-nursing interventions
- Performed complete head-to-toe assessments, focusing on physiologic and psychosocial changes, on each patient every 12-hour
- Provided preoperative and postoperative education to patients and their families
- Participated in education and instructions preceding patient's discharge
- Managed patient's pain using pharmacological and nonpharmacological pain management interventions
- Explores, critiques, and shares knowledge gained through evidenced-based nursing research articles that seeks to improve patient.
Nurse Pool and Bank
Alfred Health
12.2021 - 05.2022
- Floated to various units throughout the hospital including: Telemetry, ICU, ED, Medical Surgical, Oncology.
COVID Response Team, Quarantine Hotel Melbourne
Healthcare Australia
03.2021 - 11.2021
- Collaborated with the physicians to quickly assess residents and delivered appropriate treatment
- Collaborated with stakeholders such as hotel staff, CQV, Victorian police for appropriate actions
- Communicated openly and collaboratively with all the healthcare staff to organise successful care for residents
- Kept optimal supply levels, triage and other areas to meet typical resident load
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices
- Recorded residents medical status and treatment details in electronic database accurately
- Performed daily welfare checks on residents.
Middlemore Hospital
04.2019 - 03.2021
- Experienced in admitting and discharging patients
- Performed various admission assessments such as MORSE, MRO Swabs
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion
- Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes
- Prepared patients for surgery, educating patients and family members on procedures such as ultrasound, CT Scan, Endoscopic Retrograde Cholangio-pancreatography(ERCP) and insertion of PEG and NG tubes
- Performed tracheostomy, urostomy, stoma and catheter cares regularly to prevent infection or any other other associated problems.
Ambridge Rose Manor private hospital
09.2018 - 03.2019
- Administered medication to the residents and monitored responses while working with the healthcare team to adjust care plans.
Education
Bachelor of Nursing -
Manukau Institute of Technology
07.2018
Diploma of Enrolled Nursing -
Manukau Institute of Technology
07.2015
Skills
- Critical Thinking Skills
- Appointment Scheduling
- Organizational Skills
- General medical and surgical skills
- Patient care coordination
- Head to toe screening
- Pre health checks
- Patient Management
- Patient Triaging
- Palliative & end of life care
- Female & male catheter care
- PEG and NG Feeding
- Emergency response
- Pain Management
- Electronic Medical record management
- Medication administration
- Individual care plan development\
- Coaching and mentoring students, new graduates and new staff
- Proficient in Excel & data collection
- Effective communication skills and an eye for detail are essential
- Excellent clinical, time management skills with the ability to adapt and problem solve
- A compassionate, flexible and positive approach to effective patient care and management
- The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment
References
- Ruth McKinstry-Andrasi, Patient Care Team Lead- MONTU, ruth.m@alternaleaf.com.au
- Nutan Chaudary, Registered Nurse- Alfred Health, nu.chaudhary@alfred.org.au, 0420 990 559
Timeline
Patient Care Coordinator-Registered Nurse
MONTU
03.2024 - Current
General Medical Unit
Alfred Health
03.2023 - 04.2024
General Medical-Surgery Unit
Alfred Health
05.2022 - 03.2023
Nurse Pool and Bank
Alfred Health
12.2021 - 05.2022
COVID Response Team, Quarantine Hotel Melbourne
Healthcare Australia
03.2021 - 11.2021
Middlemore Hospital
04.2019 - 03.2021
Ambridge Rose Manor private hospital
09.2018 - 03.2019
Bachelor of Nursing -
Manukau Institute of Technology
Diploma of Enrolled Nursing -
Manukau Institute of Technology
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