PRIYANKA BALI
Ingleburn,Australia
Summary
I'm a hard-working employee with multitasking, customer service and someone that has a can do positive attitude. I'm skilled to work under pressure and adapting to new situations and challenges to best enhance the organizational brand
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Jamaica Blue
Campbelltown, NSW
11.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
Retail Assistant
Smiggle
Penrith
06.2024 - 11.2024
- Used POS system to process sales, returns, online orders, and gift card activations
- Greeted customers, helped locate merchandise, and suggested suitable options
- Stocked merchandise, clearly labelling items, and arranging according to size or colour
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently
Appointment Setter
Gordan Wealth
Sydney, NSW
02.2024 - 04.2024
- Set appointments with salespeople and potential customers
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service
- Answered phone calls and answered questions from potential customers
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered
- Acted as first point of contact and set appointments for prospective clients
- Utilized CRM system to track and manage leads, keeping appointments organized
Shift Supervisor Trainee
Kentucky Fried Chicken
Campbelltown, NSW
10.2020 - 12.2024
- Completed opening and closing duties to facilitate business operations
- Assisted upper management with daily operations to meet standards of service and quality
- Resolved customer complaints and reported issues to senior management
- Checked orders for quality and completeness
- Complied with company safety procedures, policies and regulations to promote safe working environment
- Positioned skilled staff in key areas throughout shift to optimize department productivity
Education
RCG - Hospitality And Tourism Management
TAFE NSW
NSW11.2024
RSA - Hospitality And Tourism Management
TAFE NSW
NSW11.2024
BARISTA - Hospitality
TAFE NSW
NSW11.2024
High School Diploma -
Ambarvale High School
Rosemeadow, NSW10.2023
Skills
- Operations Management
- Strategic Planning
- Business Development
- Project Management
- Negotiation
- Store Opening and Closing
- Customer Service
- Digital Archiving
- Business Administration
- Staff Scheduling
- Customer-Oriented
- Safety Understanding
- Scheduling and Calendar Management
- Organization and Efficiency
- Computer Proficiency
References
References will be provided upon request.
Certification
Barista
RSA
RCG
Timeline
Waitress
Jamaica Blue
11.2024 - Current
Retail Assistant
Smiggle
06.2024 - 11.2024
Appointment Setter
Gordan Wealth
02.2024 - 04.2024
Shift Supervisor Trainee
Kentucky Fried Chicken
10.2020 - 12.2024
High School Diploma -
Ambarvale High School
RCG - Hospitality And Tourism Management
TAFE NSW
RSA - Hospitality And Tourism Management
TAFE NSW
BARISTA - Hospitality
TAFE NSW