PRIYANKA CHAUDHARI
Karratha,Australia
Summary
Highly skilled IT professional with advanced proficiency in Microsoft Excel and extensive experience in data manipulation. Adept at distinguishing between corporate needs and employee desires to determine optimal outcomes for system development. Demonstrates a deep understanding of logistics involved in transitioning stakeholders to new corporate systems. Possesses broad knowledge of information technology hardware, software, concepts, principles, and practices. Strong administration and support skills across complex business systems, with a solid familiarity with project management methodologies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Team Member
Woolworths Supermarket
07.2024 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise
- Working in customer service, inventory management, store presentation and team collaboration
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
Store Team Member
Coles SuperMarket
06.2024 - Current
- Working in customer service, inventory management, store presentation and team collaboration
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service
- Developed strong relationships with regular customers which increased return visits.
Senior Software Engineer
CitiusTech Healthcare Technology Services
12.2022 - 11.2023
- Developed and maintained advanced Excel models for data analysis and reporting, enhancing decision-making processes
- Evaluated corporate needs versus employee desires to design and implement new system features, leading to a 20% increase in system efficiency
- Managed the transition of stakeholders to a new corporate CRM system, including training and support, resulting in a smooth implementation with minimal disruption
- Provided administration and support for complex business systems, ensuring high availability and performance
- Developed scalable applications using agile methodologies for timely project delivery.
Software Test Engineer
Orcapod Consulting Pvt Ltd
12.2021 - 08.2022
- Administered various business systems and provided technical support, resolving issues quickly to minimize downtime
- Assisted in the development and implementation of IT projects using Agile methodologies, improving project delivery times by 15%
- Leveraged knowledge of IT hardware and software to troubleshoot and resolve technical problems effectively.
Software Test Engineer
Smart Software Services Pvt Ltd
09.2018 - 12.2021
- Administered various business systems and provided technical support, resolving issues quickly to minimize downtime
- Assisted in the development and implementation of IT projects using Agile methodologies, improving project delivery times by 15%
- Leveraged knowledge of IT hardware and software to troubleshoot and resolve technical problems effectively
- Coordinated with stakeholders to gather requirements and provide solutions aligned with both corporate and employee needs.
Education
Bachelor of Engineering - Instrumentation Engineering
07.2017
Skills
- Advanced Microsoft Excel: Expertise in data analysis, manipulation, and visualization using VLOOKUP, pivot tables, macros, and complex formulas
- System Development: Skilled in balancing corporate needs with employee desires for effective system development and implementation
- IT Knowledge: Strong understanding of IT hardware, software, troubleshooting, and optimization
- Business Systems Administration: Experienced in administering and supporting complex business systems for reliability and efficiency
- Stakeholder Management: Proficient in transitioning stakeholders to new systems and managing expectations
- Project Management: Knowledgeable in Agile, Scrum, and Waterfall methodologies for effective project management
Certification
- ISTQB Certified Tester Foundation Level, 04/22
- Maharashtra State Certificate in Information Technology (MSCIT), 06/11
Timeline
Store Team Member
Woolworths Supermarket
07.2024 - Current
Store Team Member
Coles SuperMarket
06.2024 - Current
Senior Software Engineer
CitiusTech Healthcare Technology Services
12.2022 - 11.2023
Software Test Engineer
Orcapod Consulting Pvt Ltd
12.2021 - 08.2022
Software Test Engineer
Smart Software Services Pvt Ltd
09.2018 - 12.2021
Bachelor of Engineering - Instrumentation Engineering
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