Graduate Diploma in Business Management (learning) - Management
Train Right
Melbourne, VIC08-2025
Priyanka Chauhan
St Kilda,VIC
Summary
History and Policy Studies graduate and current Inspectorate Assistant at RSPCA, triaging animal cruelty complaints with over three years’ experience in customer service, leadership, and welfare administration. Currently pursuing a Graduate Diploma in Management, I am prepared to excel in a leadership role in customer relations and drive impactful outcomes in community-focused environments.
Education
Bachelor of Arts - History, Politics And Policy Studies
Deakin University
Burwood, VIC03.2022
Skills
- Communication, verbal and written
- Strategic and Transformational leadership foundations
- Customer Service
- Research and Analysis:
- Project Coordination
- Policy Evaluation
- Cultural Awareness
- Foreign language proficiency
Timeline
Customer Care Officer
RSPCA Victoria
09.2024 - Current
Medical Administrator
Nexia Healthcare
08.2024 - 09.2024
Client Services Advisor
MSI Reproductive Choices
05.2023 - 05.2024
Team Leader, Sales Operations
Surge Direct
06.2021 - 11.2022
Graduate Diploma in Business Management (learning) - Management
Train Right
Bachelor of Arts - History, Politics And Policy Studies
Deakin University
Work History
Customer Care Officer
RSPCA Victoria
09.2024 - Current
- Serve as the primary contact for public reports on animal cruelty, neglect, or injury, gathering detailed and relevant information on incidents.
- Exercise critical judgment to assess the severity of each case, evaluating factors such as the extent of injury, urgency, and immediate risk to the animal.
- Create precise dispatch reports for inspectors and RSPCA officers, ensuring clear, accurate, and timely communication to enable prompt response actions.
Medical Administrator
Nexia Healthcare
08.2024 - 09.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Client Services Advisor
MSI Reproductive Choices
05.2023 - 05.2024
- Initial phone assessment and screening to ascertain patient eligibility and priority of access for within set timeframes.
- Triaging information and referrals to other relevant support services, as appropriate.
- Delivery of regular assessments, crisis response and service refferals like counselling, funding, clinical assessment and external case management.
Team Leader, Sales Operations
Surge Direct
06.2021 - 11.2022
- Streamlined sales processes to improve efficiency and productivity within the team.
- Strategic and Pace-setting leadership approach and promoting innovation driven growth within team members.
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
Overview
3
3
years of professional experience
1
1
Certificate
References
- David Haddad- Manager
+61 490 815 825
- Camille Loftus- Supervisor
+61 432 900 379 | loftusmille@yahoo.com.au
- James Cropley- Campaign Manager
++ 44 7565 839957 | jamescripley@hotmail.co.uk
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