Hi, I’m
Priyanka Ethiraj
Retail Manager
Melbourne,VIC
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. With overall 6 years of retail management experience.
Overview
6
years of professional experience
1
Certificate
1
AD design award
4
years of post-secondary education
6
Languages
Work History
SHEIKE
Flagship Store Manager
10.2023 - Current
Job overview
- Increased sales by implementing innovative marketing strategies and inventory management techniques.
- Built a store environment that was sharply focused on consistently delivering exceptional, positive in-store customer experiences.
- Effectively re-staffed team of 25 and Managed staff of over 30 employees, over-seeing daily general operations of a flagship store.
- Optimized store layout for maximum customer engagement and product visibility.
- Improved customer satisfaction scores with attentive service and prompt resolution of concerns.
- Constant communication with Regional Commercial Manager, Regional HR Manager, Regional Operations Manager, District Manager for strategic store target management.
- Worked with vendors to schedule and maintain a clean store environment
- Assigned roles to individual team-members accountability results in 20% revenue increase and effective loss prevention.
Carla Zampatti
Assistant Store Manager
01.2023 - 10.2023
Job overview
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted in managing staff rosters to efficiently cope with peak footfall and incorporate casual staff.
- Provided 1:1 VIP customer styling appointments and closely assisted the store manager in with encouraging VIPs to visit the store by arranging special viewings of the season's new collections
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Maroon By Priyanka Ethiraj
Clothing Brand Owner
09.2021 - 01.2023
Job overview
- Increased brand awareness by implementing effective marketing strategies and social media campaigns.
- Streamlined inventory management for improved stock control and reduced overstock costs.
- Established strong relationships with suppliers, negotiating favorable terms and pricing.
- Improved customer satisfaction by addressing concerns promptly and providing exceptional service.
- Scheduling, payroll, procurement, accounts receivable, accounts payable, alteration for customer products
- Worked notable names in the Kollywood industry for movies and music tours
- Implemented efficient production processes to minimize waste and maximize output quality.
- Expanded the brand''s reach by participating in industry trade shows and events.
- Collaborated with designers to create unique clothing designs that appealed to our target audience.
- Sourced sustainable materials to produce eco-friendly products, promoting environmental consciousness within the brand.
- Generated positive publicity through press coverage and influencer collaborations, driving sales growth.
- Oversaw daily operations of the business, including staff supervision, budgeting, planning, and overall strategy execution.
- Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Provided education and guidance to clients on fashion trends and styling techniques.
- Assisted in styling of shoots for print and television advertisements.
- Merchandised store inventory in seasonal and brand displays.
- Assisted with designing through CAD and sketching.
- Conducted comprehensive closet audits to assess clients'' existing wardrobes and identify gaps in style or functionality.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes and accessories.
- Participated in team meetings and staff training sessions.
Iver architects Chennai , Tamil Nadu
Freelance Interior Designer
11.2017 - 12.2022
Job overview
- Enhanced client satisfaction by delivering tailored interior design solutions for residential and commercial projects.
- Developed comprehensive design concepts by conducting in-depth research on market trends, materials, and architectural styles.
- Reduced project timelines with effective communication between clients, vendors, and contractors.
- Boosted sales for furniture retailers through the creation of eye-catching showroom layouts and product displays.
- Streamlined design processes with the implementation of advanced software tools, such as AutoCAD, SketchUp, and Adobe Creative Suite.
- Elevated property values for clients through strategic space planning and aesthetic enhancements.
- Delivered exceptional customer service throughout each project phase from initial consultation to final installation of furnishings.
- Organized detailed project schedules to ensure timely completion of tasks while minimizing delays due to unforeseen challenges during construction phases.
- Implemented innovative storage solutions maximizing available space while adhering to clients'' organizational needs.
- Balanced form with function by incorporating clients'' personal tastes and lifestyle requirements into each design concept.
- Illustrated visual concepts during client presentations through detailed plans and sketches.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Defined space requirements from schematic design to construction phase and installation.
- Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials, and products.
- Selected furniture, lighting and accessories to enhance design concepts.
- Applied green building and environmental design into business and residential projects.
- Prepared product and layout documents implementing diverse design concepts.
Diesel Flagship Store
Store Manager
12.2018 - 12.2020
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
St Peter’s India
Bachelor Of Architecture from Architectural Engineering
06.2013 - 06.2017
University Overview
- Completed professional development in Subject
- Awarded AIA
Skills
- Strategic Leadership
- Marketing Strategy
- Visual Merchandising
- Adaptability
- Problem Solving
- Store Operations
- Loss Prevention
- Networking Abilities
- Decision Making
- Performance Evaluation
- Customer Service Excellence
- Time Management
- Attention to Detail
- Budget Management
- Sales Expertise
- Staff Training
- Conflict Resolution
- Inventory Control
- Promotional Planning
- Competitor Monitoring
- Operations Management
- Personnel Development
- Payroll Management
- Store Merchandising
- POS Systems
- Risk Management
- Documentation and Reporting
- Sales Strategies
- Cash Management
- Special Events
- Delegating Work
- Replenishment and Recovery
- Report Generation
Certification
- diploma in fashion designing and apparel technology - 2019
Languages
English
Full Professional
Tamil
Professional Working
Hindi
Professional Working
French
Limited Working
Malayalam
Native or Bilingual
Telugu
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Phone
0433457441
Accomplishments
- Managed a store that exceeded company expectations in every category during the quarter.
- Supervised team of 30 members.
- Resolved product issue through consumer testing.
- Increased sales by 20% by coaching department managers on new merchandising standards.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
Software
Retail POS
Employee Timesheets
Workforce Management Software
MS excel
Spread Sheet
Power point and PDF
Affiliations
- Lions Club
Timeline
Flagship Store Manager
SHEIKE
10.2023 - Current
Assistant Store Manager
Carla Zampatti
01.2023 - 10.2023
Clothing Brand Owner
Maroon By Priyanka Ethiraj
09.2021 - 01.2023
Store Manager
Diesel Flagship Store
12.2018 - 12.2020
Freelance Interior Designer
Iver architects
11.2017 - 12.2022
St Peter’s
Bachelor Of Architecture from Architectural Engineering
06.2013 - 06.2017
Work Preference
Work Type
Full TimeContract WorkPart TimeImportant To Me
Company CultureWork-life balanceCareer advancementStock Options / Equity / Profit SharingPersonal development programsHealthcare benefitsPaid sick leaveTeam Building / Company RetreatsSimilar Profiles
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