Priyanka Gurung
Burwood,NSW
Summary
Proven leader in customer service, adept at team collaboration and leadership, demonstrated at Saroj Dhakal by training employees and ensuring adherence to safety protocols. Skilled in cash handling and problem-solving, excelling in high-pressure situations. Achieved significant improvements in transaction accuracy and workplace efficiency.
Overview
1
1
year of professional experience
Work History
Customer Service and Shift Leader
Saroj Dhakal
08.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Customer Service Cashier
Ashish Oli
02.2023 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor Of Information Technology - Information Technology
Sydney International School of Technology & Commer
Townhall, NSWSkills
- Cash Handling
- Team Leadership
- Team Collaboration and Leadership
- Multitasking Abilities
- Problem-solving abilities
Timeline
Customer Service and Shift Leader
Saroj Dhakal
08.2023 - Current
Customer Service Cashier
Ashish Oli
02.2023 - 08.2023
Bachelor Of Information Technology - Information Technology
Sydney International School of Technology & Commer