Priyanka Indora

• Prepared invoices for each transaction accurately according to contractual agreements.
• Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
• Created detailed project plans outlining timelines, objectives, milestones and resources required.
• Facilitated client interactions to ensure high levels of satisfaction and service.
• Coordinated client communications, addressing inquiries and resolving issues promptly.
• Managed client accounts, ensuring accurate and timely responses to service requests.
• Coordinated client services and scheduled carers in accordance with SCHADS level requirements.
• Managed client service coordination and organized carer rosters as per SCHADS level standards.
• Oversaw client service operations and allocated carers based on SCHADS level guidelines.
• Managed client service coordination, addressing feedback and complaints effectively.
• Handled client service coordination, resolving feedback and complaints promptly.
• Coordinated client services, efficiently managing feedback, complaints, and shift approvals.

• Coordinated with product teams to provide feedback and insights on user experience improvements.
• Evaluated third-party software solutions for potential integration into existing infrastructure.

• User authentication and authorisation

• Strong communication skills with the ability to express ideas and thoughts clearly and succinctly

• Clear communication with active listening and resolve the query by using appropriate system and software

• Provide level -1 support, Raise an ITAM for IT or service issues and Manage client data and privacy

• Being able to do multitask, and handle a variety of responsibilities at the same time

• Excellent problem solving and trouble-shooting skills

• Technically proficient, exhibiting strong analytical skills and applying a logical approach to problem solving and troubleshooting.

• Strong multitasking and time management skills, able to deliver set timeframes and desired outcomes.

• Articulate, precise and diplomatic with communications, demonstrating writing and communication skills

• Own and resolve the root cause of every enquiry by thoroughly investigating their accounts, requirements, and serviceability through salesforce CRMs (Console, Citrix, VDI, workdays)

• Create personalized connections with stakeholder to create a memorable experience.

• Specify requirements in the required format and level of detail to be included in tenders, or similar procurement documentation, and participating in response evaluation.

• Being passionate about being the one to resolve enquiries

• Utilising the tools and resources available to source the correct information

• Excellent problem solving and trouble-shooting skills
• Own and resolve the root cause of every enquiry by thoroughly investigating their accounts, requirements, and serviceability through salesforce CRMs (Console, Citrix, VDI, workdays)
• Create personalized connections with stakeholder to create a memorable experience.
• Specify requirements in the required format and level of detail to be included in tenders, or similar procurement documentation, and participating in response evaluation.
• Being passionate about being the one to resolve enquiries
• Utilising the tools and resources available to source the correct information
• As the Technology Specialist my role would see me monitoring local and remote networks for over 180 WAN connections ranging from small medical clinics to major metropolitan emergency hospitals, creating solutions to issues arising from network problems via the incident management system and associated set of protocols.
• Also, project managing the design, costing and installation/upgrade of new sites, working closely with external contractors and internal stakeholders to ensure projects are delivered on time and meet expectations.
• Have represented EMR from Technical Team as a site Team lead for Women and Children Hospital, Royal Adelaide Hospital and Hampstead Rehabilitation Centre.
• Responsible for Procurement of new devices that gets deployed as part of “Electronic Medical Records Activation by working and engaging directly with Procurement supply chain and assisting in putting contracts in place.
• In depth knowledge of End User Computing and established relationships with our vendors DXC, NEC, and others.
• Successfully planned and implemented the rollout of new devices by liaising and engaging with various SA Health metro and regional areas.
• Facilitated the Electronic Medical Records, device deployment strategy based on directorate requirements and clinical requirements.
• Working closely with other Digital Health Network Team and Server Team to successfully remediate Wi-Fi issues onsite, server migration and security approvals.
• Responsible for managing the successful set up of Electronic Medical Records Training Environment on-site.
• Liaising with other stakeholders to finalize and identifying the total number of devices.
• Provided professional and expert advice, and support to the Senior Management in relation to the technical aspects of projects.
• I have the responsibility for various project work for the installing of new hardware, services and technologies working closely with departments to meet their needs and ensure their solution is delivered in a professional manner and on time.
• Knowledge of End User Computing and well-established relationships with our vendors DXC, NEC Engineers.
• Working in conjunction with all hospitals across SA Health, to understand their requirements from technology and clinical perspective and aligning appropriate teams to meet the clinical people expectations is part of my daily job