PRIYANKA KATEPALLI
Sydney,Australia
Summary
Certified Salesforce Administrator and Cloud Engineer with 3+ years experience. Skilled in CRM customization, automation, reporting, and end-user support. Additionally experienced in Azure cloud operations, supporting production environments across 5 enterprise applications. Proficient in CI/CD pipeline design and deployment using Azure DevOps, release management, and incident handling. Demonstrated ability to manage production deployments, monitor application health, and collaborate with cross-functional teams to deliver secure, scalable, and optimized solutions in both Salesforce and Azure ecosystems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Cognizant Technology Solutions
01.2023 - 04.2025
- Automated sales and service processes using Salesforce Flows and Apex.
- Handled role hierarchy setup, permissions, and system access control.
- Developed dashboards and reports to support business decisions.
- Ensured data quality and integrity through regular audits and cleansing activities.
- Integrated third-party applications and APIs with Salesforce.
- Supported Australian stakeholders in aligning Salesforce solutions to business needs.
- Executed data migrations, cleansing activities, and platform optimization tasks.
- Managed user access controls and maintained security compliance.
- Developed Salesforce reports and dashboards for key operational metrics.
- Delivered end-user training and documentation for adoption support.
- Coordinated with development teams to implement system enhancements and resolve issues.
Azure Cloud Support & Deployment Engineer
Cognizant Technology Solutions
01.2021 - 12.2022
- Managed Azure cloud infrastructure supporting 5 enterprise applications in production environments.
- Built and maintained CI/CD pipelines using Azure DevOps to automate builds, deployments, and releases.
- Managed production releases and coordinated post-deployment support activities, minimizing downtime within deployment errors.
- Monitored production environments using Azure Monitor and Application Insights, ensuring proactive issue resolution and system reliability.
- Handled Azure Active Directory (Azure AD) for identity and access management across cloud resources.
- Supported resource deployments and basic infrastructure tasks in Azure, collaborating with infrastructure and DevOps teams.
- Provided incident response and production support for Azure-hosted applications, resolving critical issues within SLAs.
Education
Bachelor of Technology (B.Tech) - Information Technology
Gudlavalleru Engineering College, JNTUK University
01.2022
Skills
- Salesforce Lightning Administration and Development
- Apex Programming, Salesforce Flows, Process Builder
- CRM Customization and Process Automation
- Data Migration, Cleansing, and Management
- Reports and Dashboards Development
- Role Hierarchies, Permission Sets, and Access Management
- API Integrations and Third-Party Tools
- End-User Training and Support
- Platform Governance and Security Compliance
- Stakeholder Collaboration and Solution Delivery
- Incident Resolution and Continuous Improvement
- Azure DevOps Pipelines (CI/CD) – Build, Release, Deployment Automation
- Production Support for Multi-Application Environments
- Infrastructure Monitoring using Azure Monitor & Application Insights
Certification
- Salesforce Certified Administrator
- Microsoft Azure Fundamentals (AZ-900)
- AWS Cloud Literacy Certification
- DevOps Fundamentals – Udemy/Coursera
Accomplishments
- Automated 10+ core business processes, improving efficiency and reducing manual work.
- Improved Salesforce reporting accuracy and data quality across business units.
- Successfully supported Salesforce environments for Indian and Australian teams.
- Delivered business-critical reports and dashboards for executive decision-making.
- Managed CI/CD pipelines supporting 5 enterprise applications in production and lower environments.
- Reduced deployment errors and production downtime by automating build and release pipelines.
- Resolved critical production incidents ensuring business continuity.
Working Rights
Full working rights in Australia – No restrictions.
Timeline
Salesforce Administrator
Cognizant Technology Solutions
01.2023 - 04.2025
Azure Cloud Support & Deployment Engineer
Cognizant Technology Solutions
01.2021 - 12.2022
Bachelor of Technology (B.Tech) - Information Technology
Gudlavalleru Engineering College, JNTUK University
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