Priyanka Madishetty
WYNDHAM VALE,VIC
Summary
Secure a responsible career opportunity to fully utilize my experience and skills, while making a significant contribution to the success of the company.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Collections Officer
Probe (Commonwealth Bank of Australia)
03.2023 - 11.2024
- Being the first point of contact for customer both inbound and outbound collections calls
- Setting up the payment plan for customers based on their financial capabilities
- Assisting the customer by providing personal hardship payment by flexible payment options and additional assistance
- Evaluated customer financial situations, offering tailored solutions that promoted successful repayments while minimizing risk exposure for the company.
- Established positive rapport with clients, fostering trust and open lines of communication throughout the collection process.
Motor claims specialist
Suncorp (AAMI, APIA,Suncorp,Shannon,GIO)
07.2022 - 02.2023
- Actively listening to the needs of the consumer and ensuring that the claim has been effectively lodged
- Scheduling the services for the clients when the claim has been filed
- Calculating liabilities by using the business rules and policies limit for excess collection
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Human Resources Coordinator
Hi Five Community Services
11.2021 - 07.2022
- Responsible for various administrative duties
- Calculating leave pay and providing payroll for accurate pay to an employee during the leave
- Maintained human resources information system and kept employee files up-to-date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process, and drafting offer letters.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Supported managers in addressing employee concerns and fostering positive workplace relationships.
SERVICE DESK ANALYST
SURAJ INVESTMENTS VIC PTY LTD.
05.2019 - 06.2020
- Assisting customers in opening and closing accounts
- Updating existing customer databases by regularly validating customer data via calls and emails
- Liaising with trading partners to identify and resolve issues and providing suitable solutions to mitigate future issues and errors
- Maintaining and improving the quality of the online database (inventory, client accounts and external vendor information) by ensuring that the data is relevant and clean
- Resolving customer queries regarding orders, product availability, backorders, prices, procedures, and policies
- Providing ongoing coaching and support to colleagues to help foster and promote professional development
ADMINISTRATION OFFICER/CUSTOMER SERVICE REPRESENTATIVE (VOLUNTEER)
CHELTENHAM COMMUNITY CENTRE
01.2019 - 04.2019
- Answering and directing phone calls, taking detailed messages when necessary
- Responding to emails enquiries promptly
- General administration duties
- Meeting and Calendar Management for Managers and Coordinators
- Providing ongoing administrative support to Managers and Finance Managers (Accounts Receivable and Accounts Payable), including photocopying, scanning, faxing, filing, and billing
- Educating applicants regarding the programmes and services offered by the community Centre
Education
Masters in Business Administration - Finance and Human Resource and Management
Osmania University
01.2017
Bachelors in Commerce -
Osmania University
01.2015
Skills
- Microsoft Office Suite experience
- Compliance
- Strong negotiation skill
- Tech Savvy
- Customer service skills
- Professional written and verbal skills
- General administration experience
- Great customer service skills
- Active listening
- Conflict resolution and decision-making
References
Available upon request
Right to work in Australia
Australian citizen
Timeline
Collections Officer
Probe (Commonwealth Bank of Australia)
03.2023 - 11.2024
Motor claims specialist
Suncorp (AAMI, APIA,Suncorp,Shannon,GIO)
07.2022 - 02.2023
Human Resources Coordinator
Hi Five Community Services
11.2021 - 07.2022
SERVICE DESK ANALYST
SURAJ INVESTMENTS VIC PTY LTD.
05.2019 - 06.2020
ADMINISTRATION OFFICER/CUSTOMER SERVICE REPRESENTATIVE (VOLUNTEER)
CHELTENHAM COMMUNITY CENTRE
01.2019 - 04.2019
Bachelors in Commerce -
Osmania University
Masters in Business Administration - Finance and Human Resource and Management
Osmania University
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