Priyanka Mehta-Poojari
Southbank
Summary
Dedicated and results-driven Cafe Manager with a strong background in culinary arts, coffee expertise, and a decade of experience managing food and beverage operations. Proven track record of delivering exceptional customer service, optimizing resources, and driving profitability in fast-paced cafe settings. Extensive experience in retail operations, including the sale of coffee products, equipment, and related merchandise.
Overview
10
10
years of professional experience
Work History
Cottle Coffee
Cafe Manager
06.2021 - Current
- Oversee all aspects of cafe operations, including staff management, menu planning, inventory control, and customer satisfaction.
- Train and mentor staff in culinary techniques and coffee artistry to maintain high service standards.
- Coordinate daily Front of House and Back of House Cafe operations
- Source suppliers
- Manage the retail section of the café, offering coffee beans, coffee-related equipment, and food products.
- Deliver outstanding customer service and fostered strong client relationships.
Chef /All-Rounder / Barista
Cottle Coffee
08.2014 - 06.2021
- Led kitchen operations, including menu planning, food preparation, and quality control, ensuring consistent delivery of high-quality dishes.
- Supervised and trained kitchen staff, maintaining a collaborative and efficient work environment.
- Managed inventory and coordinated with suppliers to maintain stock levels and reduce waste.
- Ensured compliance with food safety and hygiene standards.
- Performed various roles across the café, including daily cooking, food preparation, table service, and cashiering, to support seamless operations.
- Assisted in opening and closing procedures, maintaining cleanliness and organization of the café.
- Provided excellent customer service, addressing inquiries and ensuring guest satisfaction.
- Supported team members during peak hours to ensure timely and efficient service.
- Prepared and served a variety of high-quality coffee beverages with precision and attention to detail.
- Educated customers on coffee options, beans, and brewing methods to enhance their experience.
- Maintained and cleaned coffee equipment, ensuring proper functioning and quality output.
- Handled customer orders efficiently during busy hours, maintaining a friendly and professional demeanour.
Education
MBA - Professional Practice
Charles Darwin University
Melbourne, VIC11-2016
Bachelor of Arts - Sociology
Mumbai University
Mumbai07-2009
Diploma - Applied Arts
L.S. Raheja School of Art
Mumbai07-2005
Skills
Leadership and Team Management
Multitasking and Flexibility
Operational Management
Food Preparation and Handling
Coffee Expertise
Customer Engagement
Certification
Certificate IV in Commercial Cookery (RPL) 05-2019
Languages
Hindi
English
Interests
Drawing / Sketching
Travelling
Reading
Timeline
Cottle Coffee
Cafe Manager
06.2021 - Current
Chef /All-Rounder / Barista
Cottle Coffee
08.2014 - 06.2021
MBA - Professional Practice
Charles Darwin University
Bachelor of Arts - Sociology
Mumbai University
Diploma - Applied Arts
L.S. Raheja School of Art
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