Priyanka Naikar
Broadmeadows,VIC
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts, and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
4
4
years of professional experience
Work History
Supervisor
Big W
08.2019 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Boosted team performance by developing customer service training materials and conducting service training.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
Customer Service Representative
VRC Flemington Racecourses
11.2019 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered the constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Contributed to the success of major racing events by providing exceptional customer service.
- Assisted with event setup, including booth preparation, signage, and crowd control.
- Responded to customer inquiries and provided accurate information about the event.
- Collaborated with team members to ensure a seamless event experience for attendees.
Education
Diploma of Education - Education
Victoria University
Melbourne, VIC12.2020
Certificate For Education Support - IV - Education
Victoria University
Melbourne, VIC12.2019
High School Diploma -
Sunshine College - West Sunshine Campus
Sunshine West, VIC12.2018
Skills
- Leadership
- Key Performance Indicators (KPIs)
- Training and Development
- Supervising Employees
- Job Assignments
- Operational Efficiency and Safety
- Resolving Complaints
- Coordinate Events
- Quality Standards
- Maintain Systems
- Performance Tracking and Evaluations
- Inventory Oversight
- Administration and Reporting
- Safe Work Methods
- Scheduling and Coordinating
- Motivating Performers
- Mentoring
Timeline
Customer Service Representative
VRC Flemington Racecourses
11.2019 - 12.2019
Supervisor
Big W
08.2019 - Current
Diploma of Education - Education
Victoria University
Certificate For Education Support - IV - Education
Victoria University
High School Diploma -
Sunshine College - West Sunshine Campus
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