Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

PRIYANKA PRASAD

Summary

I am an independent 29-year-old female who is a motivated and hard-working employee. I have excellent communication skills and I am not afraid to assimilate and attain knowledge to perform to the best of my capabilities. I have the ability to set goals and meet them without fail both efficiently and effectively. Coupled with my ability to prioritise work, renders me ideal to meet the challenges the position is bound to create. I am honest and reliable with a good sense of humor. I enjoy challenges and believe that overcoming challenges not only helps build character but also brings to the forefront, hidden strengths and skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Legal Accounts

Kammoun Sukari Lawyers Pty Ltd
09.2022 - Current
  • Assisted firm in general reception duties
  • Streamlined legal processes by implementing efficient account management strategies.
  • Reduced outstanding debts for clients by diligently pursuing collections and negotiations.
  • Managed a high volume of accounts, maintaining accuracy and organization in documentation.
  • Collaborated with team members to achieve optimal resolutions for client cases.
  • Provided exceptional customer service, addressing client concerns and inquiries promptly and effectively.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Effectively navigated new software system and provided upskilling opportunities for colleagues.
  • Assisted and completed transcriptions for Solicitor and assisted Solicitors where requested

Care Coordinator

Afea Care Services
10.2021 - 09.2022
  • Manage client inquiries, concerns in a timely manner
  • Completed all administration task including renewals and corresponded with relevant stakeholders to gain additional information as required
  • Received constructive criticism well and turned it into an opportunity to grow and improve
  • Attend team meeting and ensure all KPI's are being met
  • Settled any customer concerns in a professional and pleasant manner
  • Worked to ensure a positive and hassle-free customer experience
  • Maintained call centre database by collecting and recording information
  • Monitoring and redeveloping processes and strategies to ensure efficient workflow
  • Collaborated with the health care team to establish and manage client care
  • Assure that all client budgets are being utilised correctly and efficiently.
  • Enhanced patient care by developing and implementing comprehensive care plans.

Acting Manager

Sylvanvale
01.2020 - 10.2021
  • Worked to address all customer and staff concerns in a timely and effective manner
  • Processed staff payroll and other main aspects of financial transactions
  • Planned and conducted monthly team meetings with 10+ staff and action any outstanding tasks
  • Conducted audits and developed remedial action plans when needed if audit findings were called for action
  • Managed customer NDIS plans in accordance to deadlines
  • Facilitated annual customer review meetings in accordance to NDIS guidelines
  • Attended monthly meetings with higher management overlook monthly KPI's
  • Completed investigations for all incident reports and provided detailed review and resolutions.

Disability Support Worker

Sylvanvale Foundation
12.2016 - 10.2021
  • Providing care to individuals living with moderate-severe disabilities/mental health illnesses between the ages of 4-65 years old
  • Ability to manage key customer information, including NDIS plans, ensuring allied health appointments are scheduled, necessary data collection and providing balance sheets for petty cash spending
  • Completed all administration task which included updating plans, making reports, answering phones and answering any inquiries
  • Liaising with internal and external stakeholders both electronically as well as face-to-face
  • Ability to maintain high level of communication with superiors to ensure consistency in running the service
  • Received constructive criticism well and turned it into an opportunity to grow and improve.

Customer Service

KFC
01.2009 - 02.2011
  • Maintained a neat, organized, and safe working environment
  • Oversaw daily administrative and operational tasks
  • Prepared food carefully in response to customer requests or allergies
  • Served as a friendly, hardworking, and punctual employee
  • Organized and prioritized work to complete tasks in a timely, efficient manner
  • Led recruitment efforts and training of new employees
  • Answered phone calls and relayed messages to store personnel.

Education

Diversity and Cultural Awareness -

01.2020

First Aid/CPR -

Australia Wide First Aid
01.2019

Medication Assist Certificate -

Premium Health
01.2019

Higher School Certificate -

All Saints Catholic Girls Senior College
12.2011

School Certificate -

All Saints Catholic Girls College
02.2009

Skills

    • Adaptability
    • Problem Solving
    • Customer Service
    • Communication
    • Time Management
      • Multitasking
      • Interpersonal skills
      • Active listening
      • Attention to detail

Languages

Hindi
English

References

References available upon request

Timeline

Legal Accounts

Kammoun Sukari Lawyers Pty Ltd
09.2022 - Current

Care Coordinator

Afea Care Services
10.2021 - 09.2022

Acting Manager

Sylvanvale
01.2020 - 10.2021

Disability Support Worker

Sylvanvale Foundation
12.2016 - 10.2021

Customer Service

KFC
01.2009 - 02.2011

Diversity and Cultural Awareness -

First Aid/CPR -

Australia Wide First Aid

Medication Assist Certificate -

Premium Health

Higher School Certificate -

All Saints Catholic Girls Senior College

School Certificate -

All Saints Catholic Girls College

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