Priyanka Priyanka
Harrisdale,WA
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Alinta Energy
06.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Improved customer service waits times to mitigate complaints.
- Resolved customer inquiries using CRM software to enhance satisfaction and loyalty.
Customer Support Specialist
ALINTA ASSIST
02.2025 - 05.2026
- Answered incoming calls from credit and hardship team to help with feeling utility grants form over the phone.
- Working on Gov grants tasks for home energy efficiency program, utility relief grants and calls backs to customers.
- Monitoring inbox and working on requests from customers, employees from QLD concessions, services and other parts of business.
- Working on reports from QLD concession and DFFH (Department of family fairness and housing) manually actions on accounts for rebate to be adjusted on accounts and adding notes for outcomes.
- Working on excel reports and Gov grant follow up tasks.
- Collaborated with cross-functional teams to streamline communication processes and improve service delivery.
- Managing hardship customer enquiries.
- Resolved customer inquiries through phone, email, and chat support channels.
CUSTOMER SERVICE REPRESENTATIVE
TSA Group
01.2023 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Improved customer service waits times to mitigate complaints.
- Analyzed customer feedback to identify trends and recommend process improvements for enhanced service quality.
ASSISTANT PROJECT MANAGER
Convex analysis
01.2022 - 10.2022
- Procured and organized project documents, reports and files.
- Conducted meetings and prepared reports to communicate project status with internal and external stakeholders.
- Tracked project deliverables, keeping assignments on task and on budget.
- Provided financial support by preparing invoices and estimates for projects.
- Proposed, reviewed and approved modifications to project plans.
- Communicated with key stakeholders to determine project requirements and objectives.
- Implemented process improvements that enhanced team collaboration and communication.
SUPERVISOR
Kleenmate services
03.2018 - 10.2019
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coached staff members to develop long-term career goals.
- Supervised daily operations, ensuring compliance with safety protocols and quality standards.
- Mentored team members, enhancing skills and promoting a collaborative work environment.
ADMINISTRATIVE ASSISTANT
Halcyon Immigration
01.2016 - 02.2018
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Coordinated appointments, meetings and conferences.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Managed client communications, providing timely updates and addressing inquiries to enhance service experience.
Education
Master of Information Technology - Information And Communication Technology
Murdoch
Perth, WA08-2020
Skills
- Customer relations
- Administrative support
- Customer satisfaction measurement
- Professional telephone demeanor
- Customer relationship management (CRM)
- Technical support
Timeline
Customer Support Specialist
ALINTA ASSIST
02.2025 - 05.2026
CUSTOMER SERVICE REPRESENTATIVE
Alinta Energy
06.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
TSA Group
01.2023 - 06.2023
ASSISTANT PROJECT MANAGER
Convex analysis
01.2022 - 10.2022
SUPERVISOR
Kleenmate services
03.2018 - 10.2019
ADMINISTRATIVE ASSISTANT
Halcyon Immigration
01.2016 - 02.2018
Master of Information Technology - Information And Communication Technology
Murdoch