Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PRIYANKA ROY

Summary

Test Lead/Manager with over 17 years of extensive expertise in project and quality management for leading organizations like the Reserve Bank of Australia, University of NSW, Optus, KPN- Netherlands. Certified PMP & IELTS professional with a proven track record of delivering key and diverse projects involving Banking, Telecom, Cybersecurity and Digital domains.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Test Team Manager

Reserve Bank of Australia
11.2021 - Current

Led a project to develop a centralized and streamlined data hub on the BI Platform, enabling analysts at the RBA to access and utilize large-scale financial datasets (e.g., credit, loan, and commodities data) sourced from Bloomberg Gateway. This initiative supported informed decision-making, reporting, and publication across the Financial Markets, Financial System, and Economic Groups. The migration also simplified access control and auditing of sensitive Bloomberg data.

  • Lead testing for ADCP & SAAFI project, ensuring quality and improving user satisfaction.
  • Developed Agile test strategies, test plans, and test summary reports. Provided test estimation during release planning, identified necessary testing types (functional, performance, failover, load, scalability), and promoted the adoption of test automation frameworks within the project.
  • Identified stories suitable for automation and assisted senior test leads with test coverage and defining the definition of done.
  • Reviewed test cases, provided feedback on negative and edge case scenarios for comprehensive coverage, and managed test cases in Qmetry.
  • Shared updates with the product owner, test practise team and presented new functionality in sprint review meetings.
  • Led testing efforts for the migration of banking datasets, including BPay, NPP, Nexus and TCS bank files on the Cloudera Azure Data Platform. Managed SIT, UAT, operational acceptance testing, and performance testing
  • Developed automated scripts in R to reconcile historical data and incremental dataset that reduces efforts and improve accuracy, added Scripts to existing Automation Framework project (UI and Database)– selenium cucumber framework
  • Planned and executed performance, load, stress and scalable testing as part of project deliverable - preparation, execution, reporting and presenting it to stakeholders
  • Engaged in UAT cycles at different phases of project delivery. Managed Analyst expectation and queries & support parallel run and warranty phase of project deliveries.
  • Managed shared environment and tracked patch activities performed by vendors managing software such as MuleSoft and Sterling.
  • Communicated outages to analysts using the UAT environment during planned patch and deployment activities, as well as unplanned outages.
  • Conducted SOAP and REST API testing to validate new APIs from the UI to MuleSoft, while adhering to shift-left best practices.
  • Experienced in accessibility testing to WCAG 2.1 AA standards using the AXE tool.
  • Analysed test data to identify trends, driving performance improvements.
  • Foster teamwork between developers and QA, minimizing production defects. Resolved conflicts between testers and developers, helping to identify solutions
  • Mentor junior testers, enhancing skills and fostering continuous learning

Test Lead

Department of Communities and Justice
02.2021 - 10.2021

Project aimed to provide a alternative paperless (Digital) system to support critical day to day functioning of judiciary in all courts of NSW.

  • Led the testing team, ensuring timely software delivery and enhanced user satisfaction.
  • Analysed test results, identifying defects for rapid resolution and reduced testing time.
  • Facilitated communication between teams, improving project timelines and workflows.
  • Implemented automated tools, increasing coverage and reducing manual efforts.
  • Mentored testers, fostering skill growth and a collaborative environment.

Practice Test Lead (Digital Project)

University of NSW
04.2020 - 02.2021

Project aimed at creating Digital Landing Page for the University of NSW. Extensive AEM, DAM, AA & AAM (adobe) are used to improve user experience, track geographical traffic and target-based information and services.

  • Led software testing, reducing bug rates by 40% and improving product reliability.
  • Enhanced test coverage by identifying inefficiencies and implementing strategic improvements.
  • Streamlined communication with development teams, accelerating project timelines by 25%.
  • Developed automated test scripts, increasing testing efficiency and enabling faster feedback.
  • Managed testing schedules, ensuring on-time releases and maintaining client satisfaction.
  • Tested API, conducted UAT and performed performance testing that includes Load, stress and scalability testing.

Practice Test Lead (Cyber Security)

University of NSW
06.2019 - 04.2020
  • Led a team in conducting comprehensive security assessments, identifying vulnerabilities that enhanced system integrity and reduced risks.
  • Analysed security protocols and implemented advanced testing methodologies, resulting in noticeable improvements in threat detection capabilities.
  • Developed a risk management framework that streamlined incident response processes, leading to quicker resolutions and minimizing downtime.
  • Coordinated with IT departments to integrate security measures into existing systems, fostering a culture of security awareness across teams.
  • Spearheaded security awareness training for staff, cultivating a proactive security mindset and reducing potential breaches.

QA Manager

Maestrano
09.2016 - 06.2019
  • Led testing protocols, significantly enhancing software quality and reducing defects.
  • Developed automated frameworks, accelerating release cycles and minimizing manual tasks.
  • Guided junior staff, fostering a learning culture and enhancing team skills.
  • Implemented advanced testing tools, improving defect detection and quality culture.
  • Coordinated workshops aligning QA objectives with business goals for stronger engagement.

Test Lead

Optus
07.2015 - 09.2016

Project aimed to deliver and enhance device application - 'My Optus' on android and iOS.

  • Led testers to execute test plans, ensuring quality and reducing defects significantly.
  • Coordinated with teams to enhance testing, achieving on-time milestones.
  • Analyzed metrics to identify inefficiencies, implementing strategies for measurable improvements.
  • Developed automated scripts, streamlining processes and boosting productivity.

Senior Software Engineer

KPN
06.2013 - 06.2015

Project aimed to collect information from multiple sources, process and analysed to create knowledge base for KPN customer care to assist with customers queries.

  • Led a team to enhance software performance, resulting in a 30% decrease in load times and significantly improving user experience.
  • Analysed system architecture to identify bottlenecks, implementing solutions that improved overall system efficiency and reduced downtime.
  • Developed a new testing framework that streamlined the QA process, leading to quicker release cycles and higher product quality.
  • Coordinated with cross-functional teams to gather requirements, ensuring alignment and timely delivery of software projects.

Software Engineer

Vodafone
04.2011 - 05.2013
  • Developed software solutions, boosting system efficiency and user experience.
  • Implemented new coding framework, cutting development time and speeding feature deployment.
  • Conducted testing and debugging, enhancing software reliability and performance.

Technical Associate

Tech Mahindra
09.2008 - 04.2011
  • Resolved client issues swiftly, boosting satisfaction and reducing downtime.
  • Analysed system metrics, identified bottlenecks, improved uptime measurably.
  • Collaborated on software deployment, achieved faster turnaround and efficiency.
  • Created troubleshooting guide, empowered clients, decreased support requests.

Education

Bachelor of Engineering -

RGPV
01.2008

Skills

  • Methodology: Agile - Scrum & Kanban models, Waterfall, V-Model, SDLC
  • Automation Tools: R Studio, Serenity, Cucumber, Jbehave (BDD), QTP, Selenium, TestNG, Github, Bitbucket, Jenkins
  • Quality Assurance: Qmetry, Qtest, HP ALM QC, Postman, SoapUI, JMeter, JSON, AWS
  • Tools: Cloudera, IBM Data Stage, Adobe Marketing (AEM), Content management, Jira, Service Now, Remedy, MetricStream, TIDAL, Sumologic, NessusIO, Browser Stack, Sauce Labs, Salesforce, OutSystem,MuleSoft API, WebServices, R Server, SSMS, Visual Studio, power BI, Azure,AXE

Certification

  • PMP CERTIFICATION Project Management Institute Mar 2023
  • ITIL 4 CERTIFICATION PeopleCert Oct 2023

Timeline

Test Team Manager

Reserve Bank of Australia
11.2021 - Current

Test Lead

Department of Communities and Justice
02.2021 - 10.2021

Practice Test Lead (Digital Project)

University of NSW
04.2020 - 02.2021

Practice Test Lead (Cyber Security)

University of NSW
06.2019 - 04.2020

QA Manager

Maestrano
09.2016 - 06.2019

Test Lead

Optus
07.2015 - 09.2016

Senior Software Engineer

KPN
06.2013 - 06.2015

Software Engineer

Vodafone
04.2011 - 05.2013

Technical Associate

Tech Mahindra
09.2008 - 04.2011

Bachelor of Engineering -

RGPV
PRIYANKA ROY