Priyanka Suravarapu
Vizag,AP
Summary
Hardworking and passionate job seeker with strong organizational skills, possessing excellent communication and high energy persuasive skills combined with positive, upbeat demeanor, capable of driving sales through engaging and informative conversations, handling objections effectively eager to secure "Tele Sales Specialist".
Overview
3
3
years of professional experience
Work History
Telemarketer
Highway Ventrures
Akkayapalem,Visakhapatnam
01.2021 - 05.2022
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Informed current and prospective customers about promotions and new or upgraded products.
- Answered calls, took messages, completed daily cold calling and outreach to build sales pipeline.
- Addressing inquiries and resolving issues promptly about company offerings with knowledgeable responses about products and services.
- Documented & Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities to solicit further sales
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Completed daily and weekly sales reporting using assigned tools.
- Handled objections skillfully, guiding potential customers towards informed decisions about products or services.
Banking Customer Service Representative
Bajaj Finance
Old ITI Jn, Vizag
06.2019 - 12.2020
- Monitored in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Scheduled appointments for customers with banking specialists as needed.
- Educated customers on various account options and features.
- Identified opportunities for cross-selling bank products, contributing to business growth.
- Guided customers in navigating online banking platforms and mobile applications.
- Maintained up-to-date knowledge of banking regulations, ensuring compliance and customer protection.
- Sought ways to improve processes and services provided.
Education
Bachelor of Science - Bio-Tech
Gayatri Vidya Parishad College For Degree & PG
MVP Colony,Vizag04-2019
Intermediate - BiPC
Sri Chaitanya Mahila Kalasala
Asilmetta,Vizag04-2016
SSC -
Sri Vagdevi School
Kancharapalem,Vizag03-2014
Skills
- Attention to detail
- Complaint resolution
- Customer service
- Email and telephone etiquette
- Inbound and outbound calls\
- Sales proficiency-Upselling and cross selling
- Results-driven
- Professional communication
- Documentation and reporting
- Stress tolerance
Languages
English
Professional Working
Hindi
Limited Working
Telugu
Full Professional
Timeline
Telemarketer
Highway Ventrures
01.2021 - 05.2022
Banking Customer Service Representative
Bajaj Finance
06.2019 - 12.2020
Bachelor of Science - Bio-Tech
Gayatri Vidya Parishad College For Degree & PG
Intermediate - BiPC
Sri Chaitanya Mahila Kalasala
SSC -
Sri Vagdevi School