Priyanka Vedula
Kogarah,NSW
Summary
Motivated and skilled professional with strong and demonstrated focus on Customer excellence and organizational ethics. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Sunday School Teacher Volunteer
South Asian Australian Association Hindi School
06.2022 - Current
- Managed classroom behaviour to maintain safety and promote orderly learning environments.
- Maintained Sunday School area through providing decoration and literature.
- Prepared age-appropriate weekly lesson plans aligned with curriculum
- Assessed student progress to determine level of understanding and adjust lessons to enhance learning.
- Encouraged class participation to build student confidence and interest in hindi language vocabulary.
Customer Service Receptionist
Grace Dental Clinic
07.2019 - 12.2021
- Helped large volume of customers/patients every day with positive attitude and focus on customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with organizing schedules and handling administrative tasks.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved client inquiries and complaints quickly.
- Adhered to clinical policies to consistently achieve high-quality standards.
- Addressed customer account discrepancies and concerns and involved in updating patient records and recent treatment procedures.
- Responded to customer calls and emails to answer questions about treatment procedures and services.
- Generated customer service reports to track customer satisfaction.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Coordinated with visiting consultant dentists.
- Advised patients on dental health education and post-operative care and procedures.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Education
Bachelor of Science - Health
Dr NTR University of Health Sciences
Vijayawada, India09.2016
Skills
- Customer Care and Experience
- Written and Oral Communications
- Good Listening Skills
- Problem Resolution
- Administrative Support
- Customer Relationship Management
Timeline
Sunday School Teacher Volunteer
South Asian Australian Association Hindi School
06.2022 - Current
Customer Service Receptionist
Grace Dental Clinic
07.2019 - 12.2021
Bachelor of Science - Health
Dr NTR University of Health Sciences
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