PRIYANKA VERMA
Melbourne
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesforce Consultant
Blaze Your Trail
08.2023 - Current
- Platform release and maintenance activities
- Change management and release management activities.
- Presentation of solutions delivered and communication with stakeholders.
- Salesforce application support and maintenance.
- Successfully Created Web to Lead form and used auto response configuration to automatically send an email to the lead and add them to a mailing list or CRM
- Involved in calls with Stakeholders to analyze requirements and drafting user Stories/Epics on JIRA
- Story refinements and mapping requirements to technical specs
- Working with testing team to verify test cases
- Perform administration duties including provisioning access and reviewing logs
- Document detailed knowledge articles to assist with knowledge transfer within the team
- Field mappings from Interface attributes to Salesforce fields
- Configured sales processes and record types in Sales Cloud
- Customized Jot Form integration using Zapier with Salesforce and enabled users to use web based form for request generation
- Configured Service Cloud features to enhance customer support
- Utilized dynamic form functionality to create Lightning record pages in Salesforce
- Created a personal portfolio on Experience cloud and customized the UI using HTML markups
- Supported internal Salesforce projects by helping plan, develop, and implement new features
- Daily issues of customers and work on the resolution and debugging
- Email to lead implementation and work on the UI improvements in the org
- Understand the user requirements and translating into salesforce specific requirements
- Created Record Triggered flows, Screen flows, Profiles, Permission Sets for the Application
- MS Excel skills to configure using excel sheets for day in day out project specific activities
- Salesforce data migrations and data imports
- Deployments using CLI and CI CD tools
- Maintaining Repository in GitHub and branch management
- HTML, CSS, Javascript knowledge.
Salesforce Consultant
LS Technologies
11.2022 - 05.2023
- User access management for the users on boarded
- Developed and maintained custom reports and dashboards to track sales performance, customer satisfaction, and other key metrics, providing real time insights that led to an increase in revenue
- Profiles and permission sets/permission set groups setup
- Data load for historical data into the system using data loader
- Support and maintenance activities.
- Incident support and management by responding tickets from Service now and communications with stakeholder.
Salesforce Administrator
BSI
05.2020 - 12.2021
- Company Overview: India (Noida)
- Worked as Administrator for Salesforce data migrations and ensuring the data is masked
- Testing Salesforce Encryptions and Shield implementation
- Established custom objects and implemented workflows
- Created Validation rules and Formula Fields on Objects
- Customized page layouts for different record types
- Reconfigured compact layouts to optimize user interface
- Worked as Cyber Security consultant for the Infra Companies systems
- Auditing of the applications implemented and impact analysis of the same
- Approving and analyzing software vulnerabilities within the IT space and addressing to the concerned teams
- India (Noida)
Education
Bachelor of Arts - Philosophy And Law
Delhi University
05-2017
Skills
- Support and Maintenance
- Salesforce customization and configurations using flows, validation rules, page layouts, security controls etc
- Sales cloud , Service cloud
- User administration
- Strong stakeholder management
- Communication with customer and business users
- Knowledge of Incident management and support practices using Service now and ITIL tools
- Change management and incident management
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform App builder
- Salesforce certified AI Associate
- Salesforce certified Sales Cloud Consultant
- Copado Certified Metadata 1 and 2.
Timeline
Salesforce Consultant
Blaze Your Trail
08.2023 - Current
Salesforce Consultant
LS Technologies
11.2022 - 05.2023
Salesforce Administrator
BSI
05.2020 - 12.2021
Bachelor of Arts - Philosophy And Law
Delhi University
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