Priyanka Jessica Raj
Melbourne,VIC
Summary
A position as a Business Analyst, where I can make use of my technical and management skills in delivering effective business services in an organization of repute.
Overview
5
5
Languages
6
6
years of post-secondary education
4
4
years of professional experience
Work History
Educational Consultant
Baysis Migration
Melbourne, VIC
06.2019 - 04.2020
- Building an expanded client network.
- Tracking and updating the client database on day-to-day basis.
- Performs follow- up with branches on required reports and data.
- Developed better marketing strategies to boost the overall revenue.
- Responsible for designing Key Performance Indicators for, the business operations.
- Conducts market research and business development plans for new markets and titles.
- Reviews and consolidates financial reports and alerts management in case of requirements.
- Assists Supervisor in analyzing operation processes to optimize the flow while measuring team’s performance.
- Responsible for supporting System Analyst in developing, designing, and implementing tools and reports for the operation.
- Contributed to the organization in acquiring essential data related to the specific needs of the clients thereby boosting customer satisfaction.
Atlas Consultants
, JUL
01.2015 - 03.2017
- Keeping the clients updated with the changes happening regarding their visa process.
- Represented the organization by attending various seminars and workshops held by various universities.
- Responsible for attending to various needs of clients and assisting them in making correct decisions.
- Evaluating and guiding students to make appropriate decisions with regards to academic and career goals.
- Performing exceptionally well under pressure with multitasking abilities to achieve the desired outcomes.
- Helped in the creation of data for the University2Go application which consolidates information regarding admissions, course information, inst and in Australia and several other international study destinations.
Customer Service Specialist
HSBC Bank
Hyderabad, Telangana, Telangana
03.2014 - 12.2014
- Maintained customer satisfaction with forward-thinking strategies and focused on addressing customer needs and resolving concerns.
- Receive and respond to customer service account inquiries on account balances, transactions details, statements, fees and charges.
- Inquiries and requests on banking products and services such as savings, cheque, business, loan accounts, telephone banking and internet services.
- Manage and maintain existing customer accounts.
- Maintain customer database and update periodically.
- Building customer relationships by ensuring best practices.
- Promotion of bank products and services.
- Detection of fraud and scammers.
- Setup periodical payment authorities on accounts.
- Overseas transfers.
Education
Master’s Degree - Business Information Systems
TORRENS UNIVERSITY
Melbourne, VIC 12.2019 - 12.2020
Bachelor of Technology - Electrical, Electronics And Communications Engineering
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
Hyderabad, Telangana 06.2009 - 12.2013
Skills
SQL
undefinedAccomplishments
- Presented a technical level paper, in a National level technical student paper presentation contest on the "Coverage Aspects of Mobile and Cellular Communication".
- Conducted the 20th anniversary celebrations for AAERI, (Association of Australian Education Representatives in India).
- Played the role of an emcee for various events during my under-graduate course.
Timeline
Master’s Degree - Business Information Systems
TORRENS UNIVERSITY
12.2019 - 12.2020
Educational Consultant
Baysis Migration
06.2019 - 04.2020
Atlas Consultants
01.2015 - 03.2017
Customer Service Specialist
HSBC Bank
03.2014 - 12.2014
Bachelor of Technology - Electrical, Electronics And Communications Engineering
JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY
06.2009 - 12.2013
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