Priyanshi Jivrajani
Parramatta,Australia
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Supports teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Shift
01.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Managed multiple priorities effectively, often working on several projects simultaneously while meeting all deadlines.
PREMIUM EXPERIENCE SPECIALIST
TAL Insurance
05.2022 - 01.2023
- Drove operational improvements which resulted in savings and improved profit margins
- Carried out day-to-day duties accurately and efficiently
- Identified issues, analyzed information and provided solutions to problems
- Servicing inbound calls for our highest writing Advisors; providing exceptional customer service and acting as extension of their financial planning business
- Management of emails received from advisors as well as internal stakeholders
- Case management of adviser work requests, and delivery of these within appropriate timeframe
- Building strong business relationships with our clients
- Sharing knowledge to our clients on importance of their Life Insurance policies or investment products.
CUSTOMER EXPEREINCE SPECIALIST
TAL Insurance
11.2020 - 04.2022
- Communicated daily with clients in high volume call Centre regarding queries by managing over 30 calls per
- Responding to escalations and complaints, taking responsibility to gain quick resolutions
- Completing administrative tasks within service standards and monitoring service delivery and quality
- Increased customer satisfaction by resolving issues
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
SERVICE REPRESENTATIVE AND VIRTUAL ASSISTANT
VODAFONE PARTNER
12.2019 - 10.2020
- Outbound Calls to customer
- Solving customer queries and helping them on call and on floor
- Maintained Current Store, product, and promotional knowledge to drive consistent sales
- Applied strong problem-solving and people skills to resolve conflicts
- Provide outstanding customer service to all customers daily, increasing customer service feedback scores
- Managed cash register operations using POS system including processing sales and returns
- Resolved concerns with products or services to help with retention and drive sales.
CUSTOMER SERVICE & ASSITANT MANAGER
Vodafone Store
07.2018 - 11.2019
- Monitor the daily activities for customer support
- Address negative customer based immediately
- Consistently improve service quality
- Increase sales by developing strong knowledge of company's products and services
- Provided primary customer support to internal and external customers
- Use of Salesforce and POS
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used coordination and planning skills to achieve results according to schedule.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Master of Management -
University of Technology Sydney
01.2020
Bachelor of Commerce - Accounting And Finance
Saurashtra University Gujarat, India
01.2016
CPT - Entrance Exam - Accounting
Institute of Chartered Accounts of India
01.2013
Skills
- Problem Solving
- Multi-tasking
- Sales Development
- Relationship Building
- Microsoft Office Knowledge
- Management
- Call Handling
- Complaint resolution
Timeline
Customer Service Officer
Shift
01.2023 - Current
PREMIUM EXPERIENCE SPECIALIST
TAL Insurance
05.2022 - 01.2023
CUSTOMER EXPEREINCE SPECIALIST
TAL Insurance
11.2020 - 04.2022
SERVICE REPRESENTATIVE AND VIRTUAL ASSISTANT
VODAFONE PARTNER
12.2019 - 10.2020
CUSTOMER SERVICE & ASSITANT MANAGER
Vodafone Store
07.2018 - 11.2019
Master of Management -
University of Technology Sydney
Bachelor of Commerce - Accounting And Finance
Saurashtra University Gujarat, India
CPT - Entrance Exam - Accounting
Institute of Chartered Accounts of India
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