Priyanshi Rana
Box Hill South,VIC
Summary
Accomplished Customer Service Representative with proven expertise in conflict resolution and customer satisfaction, honed at Grocery Store Products. Excelled in managing high-stress situations and resolving customer complaints, significantly enhancing loyalty and repeat business. Skilled in active listening and data entry, ensuring efficient problem resolution and minimal wait times for a diverse clientele. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Grocery Store Products
06.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
IMO Car Wash
09.2023 - 03.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Science - Nursing
Holmesglen Institute
Moorabbin, VIC07.2026
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Data Entry
- Conflict Resolution
- Complaint resolution
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
IMO Car Wash
09.2023 - 03.2024
Customer Service Representative
Grocery Store Products
06.2023 - 04.2024
Bachelor of Science - Nursing
Holmesglen Institute
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