(Priya) Parminder Kaur
Keysborough,Victoria
Summary
Spirited Treatment Coordinator with talents in effectively communicating, managing production calendars and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Outstanding phone and email etiquette. Flexible Treatment Coordinator with expertise in dental treatment plans and dental procedures. HIPAA compliant and committed to helping patients feel comfortable with presented treatment plans and overall dental office atmosphere. Welcoming Treatment Coordinator with 5-year background in dental treatment coordination. Strengths include account management, billing, collections and monthly reporting. Experience communicating with patients to assist in procedure guidance for individual dental needs. Effectively interprets x-rays and prepares examination rooms for patients.
Overview
7
7
years of professional experience
Work History
Treatment Coordinator
Art De Dente
04.2022 - Current
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Consulted with healthcare professionals on business decisions.
- Oversaw accounting, budgeting, and financial reporting.
Treatment Coordinator
A Plus Dental Surgery
02.2018 - 03.2022
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
Team Member
Novo Shoes
10.2017 - 01.2018
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Crew Member
McDonald's
01.2017 - 10.2017
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
Bachelors of BusinessManagement Major in Marketing -
Swinburne University of Technology
Melbourne, VIC01.2025
Certificate - Emotional Intellignce
Bizquette
Melbourne, VIC01.2022
High School Diploma -
Keysborough College - Banksia Campus
Springvale South, VIC11.2016
Skills
- Dental assessment experience
- Exam Room Preparation
- Manual Dexterity
- Patient Care Coordination
- Office Administration
- Insurance Verification
- Recordkeeping
- Bookkeeping
- Knowledge of dental insurance
- Financial Counseling
- Treatment Planning
- Patient Relations
- Meeting Preparation
- Payment Collection
- Claims Processing
- New Hire Training
- Dental knowledge
- Database coordination
- Organizational standards
- Administrative supervision
- Proficient in Dental4Windows
- Medical Terminology
- Multitasking ability
- Patient confidentiality
- Performance Improvement
- Organizational Skills
- Verbal and written communication
- Customer Service
- Decision-Making
- Budget Development
Timeline
Treatment Coordinator
Art De Dente
04.2022 - Current
Treatment Coordinator
A Plus Dental Surgery
02.2018 - 03.2022
Team Member
Novo Shoes
10.2017 - 01.2018
Crew Member
McDonald's
01.2017 - 10.2017
Bachelors of BusinessManagement Major in Marketing -
Swinburne University of Technology
Certificate - Emotional Intellignce
Bizquette
High School Diploma -
Keysborough College - Banksia Campus
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