Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Certification
Akshay Jain

Akshay Jain

Marsden Park,New South Wales

Summary

I am Solutions driven, outside the box analytical IT Project Manager enjoys creating, designing and overseeing technology projects in alignment with Company goals, and leading a team of workers, while working closely with the stakeholders / external vendors and business partners, along with experience in IT , engineering, SaaS and Cloud environments. ITSM & Scrum Master certified professional who leads by example. Team player identifying new market opportunities & analyzing new products who has significant understanding in developing & implementing quality control processes, assuring cost-effectiveness, scalability and elasticity.

Overview

12
12
years of professional experience
5
5

Management & Leadership Experience

2
2
Certificate
3
3
Languages
6
6
years of post-secondary education

Work History

IT Project Manager

MobileCorp
Mascot, New South Wales
08.2023 - 03.2024
  • Own , Plan and Manage 5G Wireless Solution rollout of 330 Kmart Retail stores across AUS & NZ & work closely with senior stakeholders within Kmart as well as MobileCorp CTO and technical team.
  • Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.
  • Collaborated with external partners for outsourcing tasks when necessary without compromising quality.
  • Streamlined project delivery by implementing Agile methodologies & improving collaboration among team.
  • Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
  • Coordinated with stakeholders to gather requirements & provide updates on Project progress.
  • Implemented risk mitigation strategies to minimize potential issues impacting deadlines or budgets.

IT Project /Procurement Analyst

Lion
Sydney, NSW
06.2022 - 08.2023
  • Own and manage vendor service performance across all infrastructure and applications for Lion APAC
  • Performed analysis on company's IT needs, completed monthly reports and pro-actively participated in team meetings with managers and stakeholders
  • Ensure understanding, management, & reconciliation of contract terms & conditions in MSAs or SOW and overseeing partner relationships through their lifecycle
  • Conduct complex audits on cost and budget, track IT spend, identify savings, and ensure license compliance
  • Played PM role for multiple projects, design project plans, scheduling, project status audits, negotiate budgets, communicating with all stakeholders of project, project documentation and risk mitigation
  • Managing IT Services Delivery, Problem solving and preparing IT process simplification knowledge articles on SharePoint / Service Now.
  • Establish, build and maintain collaborative working relationships with executive stakeholders, through effective communication, negotiation, and issue management
  • Communicate with multiple Vendors such as Telstra, AWS, SAP, Microsoft, Fusion 5, Service Now, Accenture, Deloitte, DXC, DocuSign, Ironclad and HP
  • Provided administrative support to colleagues in procurement using SAP, On-board new suppliers using Arriba & maintain all contracts in IronClad

Project Operations manager / Engineering Team Lead

DELV
Macquarie Park, NSW
06.2021 - 05.2022
  • Managed a team of 6 engineers, responsible for providing technical assistance to install, manage, support, and optimize systems & supporting infrastructure for UEM and MDM Platforms
  • Supervise, coach and mentor staff, focusing on training and development to ensure team SLAs are met
  • Contribute to development & maintenance of policies and procedures, participate in Vendor meetings for receipt and resolution of Endpoint related issues
  • Design & implement migrations of customer MDM environment, prepare design documentation, run health checks on the environment & manage BAU.
  • Managed and provided support for over 30 client organizations some of which are Healius, Arriba, Chorus, Mercy Care and ISS
  • Conduct audits on existing SaaS licenses, and provide advice to company, renegotiate contracts and maintain relationship with vendors
  • Provide insights on system designs, troubleshoot, resolve issues & contribute to ongoing projects using Jira/Confluence
  • Used Power BI to represent Support provided by Engineers with regarding to SLAs & KPI and then provide them with training to achieve 100% CSAT
  • Acted as Cyber Security SME for a Large Enterprise

IT Support Team Lead / Project Procurement Manager

LinkedIn
Sydney, NSW
05.2018 - 06.2021
  • Oversaw and managed a team of 4 Support Analysts, providing L3 onsite and remote technical support across LinkedIn contract
  • Owned and managed IT assets and services, including computing, printing, mobility, and software licensing
  • Developed project plans, budgets & manage entire project to completion for laptop refreshes, SCCM deployments, Service Now deployment, Meeting Rooms iPad rollout, Printers refreshes, New software or ITSM tool launches
  • Managed seamless home delivery of new hire Laptop kits during Covid for WFH users by creating a self-image deployment method for both Win & Mac users
  • Forecasted IT asset procurement on a quarterly basis, successfully negotiated deals with vendors and handle invoice payments using SAP
  • Review existing IT software license (SAP, Microsoft, Oracle) commitment with vendors and optimize or eliminate based on company future needs and budgets
  • Created IT Service Delivery reports, provided direction to the global support team, and built strong relationships with Business and IT stakeholders to enhance the efficiency of Service Delivery operations
  • Generated Power BI reports showing support statistics provided with regards to SLAs.

IT Project Engineer

Transport for NSW
Sydney, NSW
10.2017 - 04.2018
  • Collaborated closely with leadership teams to ensure the successful ticket resolution within SLA's, documented problems, projects, and inquiries, acting as the first point of contact for all IT-related issues
  • Worked on Outlook Migration Project from Office 2013 to O365 and dealt with post migration issues
  • Deployed Mobile devices on Citrix Secure Hub Platform & worked on profile deployment / app installs
  • Used Service Now to log, identify, troubleshoot, and resolve all incidents and fulfil service requests.

Technical Support Lead / Project Engineer

Sydney Trains
Sydney
03.2016 - 09.2017
  • Led and coordinated team of 4 across Enterprise Asset Management (EAM) Software rollout project
  • Managed scheduling & timelines for implementation, documentation, and communication to stakeholders, following Agile methodology principles
  • Scheduled and organized logistics for change management and engagement activities, facilitating smooth coordination and effective communication
  • Involved in setup and deployment of 800 iPads in the Citrix Secure Hub Platform, enrolment issues, apps install issues, customer feedback, release and launch of app updates and co-ordination of BAU tasks
  • Review software licenses for EAM project, provide advice on project compliance, governance and risk
  • Organized, scheduled and managed the logistics of iPad kits delivery to multiple maintenance sites
  • Planned and coordinated cutover activities with users, customers, and stakeholders, ensuring seamless transitions and minimal disruptions
  • Acted as a SME, providing support & management for multiple sites, leveraging expertise to drive project success.

Mobility Support Engineer

City of Sydney
Sydney, NSW
01.2015 - 03.2016
  • Played the Senior Consultant role in the Mobility Team and involved in supporting over 2000 mobile device users on the Mobile Iron Platform
  • Implemented O365 migration on all Mobile Devices and dealt with post migration issues
  • Worked on IOS Upgrade project for iPhone/iPad
  • Collaborated with SharePoint developer and implemented a Asset management tool to manage company IT devices.
  • Implemented change management initiatives that minimized disruptions during periods of organizational transition or restructuring.
  • Evaluated project performance post-completion to identify lessons learned and areas for improvement in future endeavors.

Service Delivery Team Leader

Hewlett Packard
09.2014 - 01.2015
  • Enhanced project efficiency by streamlining communication channels and optimizing resource allocation.
  • Facilitated team collaboration for improved project outcomes through regular meetings and progress updates.
  • Monitored project timelines, identifying potential risks and implementing mitigation strategies.
  • Developed comprehensive project documentation with clear guidelines to ensure seamless execution.
  • Supported successful project delivery by maintaining updated progress reports and providing regular status updates to stakeholders.

IT & Services Engineer

Adshel
St Leonards
09.2012 - 03.2014
  • Enhanced system efficiency by performing regular software updates and hardware maintenance.
  • Reduced downtime for users by providing timely on-site IT support and troubleshooting services.
  • Developed technical documentation to facilitate user training and improve issue resolution times.
  • Managed inventory of hardware and software assets to ensure optimal resource allocation and cost control.
  • Spearheaded migration of company data to cloud-based storage systems, enhancing accessibility and security measures.
  • Established effective backup procedures, ensuring minimal disruption during unexpected system outages or data loss events.
  • Provided expert consultation on technology purchases, maximizing return on investment for organization's IT budget.
  • Assisted with planning and execution of large-scale technology rollouts, ensuring seamless integration into existing systems.

Education

Master of Science - Computer Networking And Telecommunications

University of Technology Sydney, Sydney , Australia
07.2007 - 06.2009

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

SRM University, Chennai, IN
06.2001 - 06.2005

Skills

  • Project Management
  • Vendor Management
  • ITIL, Scrum & Agile
  • Contracts Management
  • Negotiation
  • Resource Management
  • Stakeholder Management
  • Project Task Scheduling
  • Requirements Analysis
  • Business Analysis
  • Relationship Building

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

IT Project Manager - MobileCorp
08.2023 - 03.2024
IT Project /Procurement Analyst - Lion
06.2022 - 08.2023
Project Operations manager / Engineering Team Lead - DELV
06.2021 - 05.2022
IT Support Team Lead / Project Procurement Manager - LinkedIn
05.2018 - 06.2021
IT Project Engineer - Transport for NSW
10.2017 - 04.2018
Technical Support Lead / Project Engineer - Sydney Trains
03.2016 - 09.2017
Mobility Support Engineer - City of Sydney
01.2015 - 03.2016
Service Delivery Team Leader - Hewlett Packard
09.2014 - 01.2015
IT & Services Engineer - Adshel
09.2012 - 03.2014
University of Technology Sydney - Master of Science, Computer Networking And Telecommunications
07.2007 - 06.2009
SRM University - Bachelor of Engineering, Electrical, Electronics And Communications Engineering
06.2001 - 06.2005

Certification

  • SCRUM Master Certified, Scrum Institute, 2024
  • Strategic Business Partnerships, Lion, 2022
  • Inner MBA - NYU , USA , 2021
  • ITIL Foundation V4 Certified, Axelos, 2021
  • PRINCE2 Frameworks, Skill soft, 2020
  • PMBOK Training, GREY CAMPUS , 2017

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Akshay Jain