Summary
Work History
Education
Skills
Timeline
Generic

Farzana Akter

West Ryde

Summary

Gained extensive experience in high-paced hospitality environments, focusing on customer satisfaction and efficiency. Developed exceptional communication and multitasking skills, ensuring smooth operation and enhanced guest experiences. Looking to transition into new field, leveraging these skills to contribute effectively in different setting.

Work History

Food and Beverage Attendant

Maharaja's Indian Cuisine
07.2025 - Current
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

EzyMart
07.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted in achieving optimal stock levels by regularly monitoring inventory and recommending appropriate adjustments to ordering schedules.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Bachelor of Information Technology - IT

Central Queensland University
Sydney, NSW
09-2029

Skills

  • Adaptability under pressure
  • Reliability and punctuality
  • Cash handling and management
  • Stocking supplies and retail products
  • POS system operations
  • Customer service

Timeline

Food and Beverage Attendant

Maharaja's Indian Cuisine
07.2025 - Current

Customer Service Representative

EzyMart
07.2025 - Current

Bachelor of Information Technology - IT

Central Queensland University

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Farzana Akter