PROMITY ISLAM
Wiley Park,NSW
Summary
I am a recent graduate with experience using analytical tools and having understanding of business analytics and information systems. Using IBM and Industry Partners as sponsors, I was able to apply design thinking and develope service-based asset that was in line with Open Projects aspirations. Along with my familiarity with agile technologies, I also know how to work efficiently across teams, leverage microservices and APIs, and design open source systems that use data to learn and contribute to socially responsible cognitive solutions. I have a diligent mindset and am a cheerful and optimistic individual. a conscientious, organized person with strong communication and time management skills. I am eager to apply my skills of managing software projects across the product development life cycle to make a meaningful contribution in the real world.
Overview
2
2
years of professional experience
Work History
Intern
IBM
Sydney, NSW
07.2023 - 12.2023
- Developed project plans, goals, and objectives to ensure successful completion of projects.
- Analyzed existing processes and identified opportunities for improvement through process optimization initiatives.
- Provided technical support when needed throughout all phases of the development cycle.
HouseKeeping Crew and Mini Bar Attendant
Crown tower Sydney and A by Adina
Sydnwy, NSW
04.2022 - Current
- Utilized POS system to receive and process food and beverage orders
- I have maintained the highest level of customer service and display professionalism at all times
- Verified prepared service and food met standards for quality and quantity before serving to customers.
Customer Service Representative
Avis Budget Group Australia
11.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered a constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants.
Crew Member
MacDonalds
02.2022 - 04.2022
- Provided excellent customer service by greeting customers and meeting quality expectations
- Ensured that customers receive their orders promptly Took orders, prepared meals, and collect payments
- Worked front counter, drive-thru, and other areas.
Education
Bachelor of Information System: lnfonnation - Information System And Business Analytics
Macquarie University
Sydney, NSW12.2023
Skills
- Communication Interpersonal skills with flexibility
- Application support
- Continuous integration
- Technical Analysis
- Project Documentation
- Time Management
- Tools customization
- Problem-solving aptitude
- Database Management
- Workflow Optimization
Languages
English
Full Professional
Bengali
Native/ Bilingual
References
References available upon request.
Timeline
Intern
IBM
07.2023 - 12.2023
Customer Service Representative
Avis Budget Group Australia
11.2022 - Current
HouseKeeping Crew and Mini Bar Attendant
Crown tower Sydney and A by Adina
04.2022 - Current
Crew Member
MacDonalds
02.2022 - 04.2022
Bachelor of Information System: lnfonnation - Information System And Business Analytics
Macquarie University
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