Pronita Ramloll
Box Hill North,Victoria
Summary
Current Student at Deakin University, pursuing a Bachelor of Law, after completion of a Diploma in Commerce at the same university. Proficient store manager with determination and a set of acquired skills through various work experiences and positions. Organised and effective as an individual and born leader with proven team building and management.
Highly analytical with proficient decision making skills.
Overview
4
4
years of professional experience
Work History
Senior Customer Service Representative
Petopia Ltd
10.2020 - 08.2022
- Coached team members to optimize their sales skills and improve business performance.
- Weekly analysis of business and employee performance.
- Assisted in payroll process of employees.
- Analysis of daily business expenses and budget.
- Strategic planning and marketing through social media.
- Daily point of sale opening and closing procedures.
- Logistics for store product ordering and sales.
Customer Service Representative
Software And Application Images LTD
02.2020 - 09.2020
- Part of the senior team which dealt with adversities in regards to customers.
- Assisted in strategic planning to improve customer service.
- Responded to clients with excellent support and tailored recommendations.
- Built a new set of customer service skills due to exposure to various communication channels with customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Intern as Customer Service Executive
Petopia Ltd
01.2019 - 07.2019
- Assisted customers in store by providing tailored recommendations for their needs.
- Assisted in marketing through social media.
- Assisted in organising products in store.
- Assisted in organising and recording business expenses in an orderly manner.
- Daily POS opening and closing of store.
Education
Diploma - Commerce
Deakin College
Burwood10.2023
Bachelor in Law - Law
Leeds Beckett University
Mauritius2021
High School Diploma -
Loreto College of Curepipe
Mauritius2017
GCE O levels -
Loreto College of Curepipe
Mauritius2015
Skills
- Operations Oversight
- Product Merchandising
- Opening and Closing Procedures
- Customer Service/Support
- Payment Processing
- Call Center Experience
- Microsoft Office Suite
- Stock Management
- Vendor Management
- Order Fulfillment
- Account Management
Timeline
Senior Customer Service Representative
Petopia Ltd
10.2020 - 08.2022
Customer Service Representative
Software And Application Images LTD
02.2020 - 09.2020
Intern as Customer Service Executive
Petopia Ltd
01.2019 - 07.2019
Diploma - Commerce
Deakin College
Bachelor in Law - Law
Leeds Beckett University
High School Diploma -
Loreto College of Curepipe
GCE O levels -
Loreto College of Curepipe
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