Protyay Roy
ICT Support
Melbourne,VIC
Summary
I'm a seasoned ICT professional with diverse experience and expertise in the space of ICT application development, data management, device/application-level support, quality assurance, maintenance and production support of products/applications, technical/support documentation and product management. I do have good experience in O365 products suite i.e. Outlook, Teams, SharePoint, OneDrive & office applications(Word, Excel, Powerpoint)
I’m quite passionate about digital transformation and takes pride in the role of development, operationalising and supporting digital applications which delivers the good for the community.
Overview
5
5
years of post-secondary education
Work History
EExams IT Support Officer
Monash University
Clayton, VIC
10.2022 - Current
- Providing floor support to students undertaking examination through e-vigilation application.
- Troubleshooting issues and resolving them efficiently without affecting students undertaking the exams.
- Liaising with examiners and academic integrity officers in-person and remotely.
- Efficiently logging issues in ticking application and reporting to SMEs diligently.
- Offered friendly and efficient services to students and invigilators, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Graduate Certificate in Data Science - Data Science
Melbourne Institute of Technology
Melbourne 08.2021 - 01.2022
Graduate Certificate Cyber Security & Cloud Tech - Cyber Security, Cloud Computing, ICT Operations
Box Hill Institute
Box Hill, VIC 11.2020 - 03.2021
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
University of Burdwan
08.1998 - 06.2002
Skills
Basic IT support
undefinedTimeline
EExams IT Support Officer
Monash University
10.2022 - Current
Graduate Certificate in Data Science - Data Science
Melbourne Institute of Technology
08.2021 - 01.2022
Graduate Certificate Cyber Security & Cloud Tech - Cyber Security, Cloud Computing, ICT Operations
Box Hill Institute
11.2020 - 03.2021
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
University of Burdwan
08.1998 - 06.2002
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