Prudence Amelia Mayhew
Canberra
Summary
Experienced in group facilitation with a strong background in both group and individual counseling. Proven track record in project design and implementation, skilled at creating effective strategies that drive success. Expertise in training and hiring, able to identify top talent and build high-performing teams. Adept at conflict resolution, excelling in diffusing tense situations and fostering positive working relationships.
Overview
16
16
years of professional experience
Work History
Director
Partner and Wife Support
05.2013 - Current
- Strengthened families'' resilience through crisis intervention, counseling, and referral services.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
- Visited home environments to help clients develop comprehensive life, technical, and job skills.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Community Engagement Officer
Eyes for Life Canberra (EFLC)
02.2023 - 04.2024
- As the Community Engagement Officer, I was responsible for raising awareness of EFLC and its services and in developing new partnerships to attract new clients
- The role included maintaining existing and developing and fostering new relationships
- Further responsibilities included reaching out to external stakeholders and medical professionals to increase the awareness of EFLC and services available through this agency
- For example, my engagement for the first time with Optometry Australia to host continuing professional development events for optometrists and ophthalmologists
- I also networked with government as well as community agencies
- Examples of this include my engagement with Solider On, Menslink and MieAct (Mental Illness Education) Canberra, Self Help Organizations United Together (SHOUT)
- During my time at EFLC I was also responsible for providing emotional support and guidance for people living with newly acquired vision loss or living with blindness
- Facilitating support groups for people with vision loss and blindness
- Promoting the organization to community organizations and allied health services
- I Provided in-house counseling and support for the Women’s Safety Program
- The Women’s Safety Program is an initiative of Eyes for Life Canberra aimed at empowering vulnerable Canberra women to break the cycle of abusive interpersonal relationships
- I was directly responsible for overseeing and maintaining the peer-based support groups offered by Canberra Blind Society
- These groups provide daily living skills such as cooking classes and learning braille
- The groups offer participants a chance to interact, form friendships, ease social isolation and foster a sense of inclusion and belonging to community
- Developed classes and events fostering loyalty and educating groups about offerings.
- Conducted research on community needs, ensuring that programs were designed with maximum impact in mind.
- Increased public awareness of organizational initiatives through strategic social media campaigns.
- Evaluated potential community partnership opportunities, ensuring alignment with organizational goals and values.
- Served as an organizational liaison between key stakeholders, including government agencies, businesses, schools, nonprofits, and local residents.
- Improved community relations by hosting open forums for discussion and addressing concerns proactively.
- Developed strong partnerships with local organizations, fostering a collaborative approach to community engagement.
Family Support Worker
Defence Community Organisation
09.2014 - 01.2015
- During my time in this organization, I provided emotional and practical support to serving members of Australian Defense Forces and their families
- Part of my role was to offer telephone support and counselling to distressed Service Personnel
- I was responsible for the creation of detailed reports regarding a range of issues affecting Defense Personal
- Given the nature of the role, it was essential that I was able to adhere to privacy regulations regarding sensitive information of Australian Defense Forces
- I was also required to maintain a cooperative working relationship with a highly efficient diverse team working within a high-pressure environment
- I found that I was able to draw from my lived experience as the daughter of a RAAF pilot and wife of an Army Officer
- The unique insights the lifestyle gave me allowed me to understand some of the issues facing service personnel and their families
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Collaborated with multidisciplinary teams to ensure the provision of holistic care for families in need.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
- Monitored progress and documented patient health status changes to keep care team updated.
- Documented data and completed accurate updates to case records.
Lead Teacher, Babies Room.
St Vincent’s Private Hospital
02.2012 - 04.2014
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Incorporated culturally responsive teaching practices into curriculum design and delivery models promoting inclusivity within the educational setting.
Support Worker
PANDSI (Post Antinatal Support Information)
01.2009 - 01.2011
- During my time at PANDSI I was responsible for providing quality telephone support to individuals requiring emotional support and advice
- The service also offered women and their partners an opportunity to seek face to face counselling services as required
- I utilized my skills and training in both crisis intervention and risk assessment
- This included navigating heavy issues such as suicidal ideation, self-harm, as well as the correct handling of reported issues child abuse and endangerment
- While at PANDSI, I was responsible for the creation, planning, and implementation of recovery focused programs designed to enhance maternal wellbeing
- For example, Chillaxing was a program that combined therapeutic activities with group counselling and peer support
- I was also responsible for the facilitation of this group and training volunteer support workers
- I was responsible for maintaining the case management of mothers in my care
- This involved ensuring that case files were kept up to date and all scheduled appointments were followed up and adhered to
- Occasionally this would also involve overseeing transition between sub-acute hospice care to home and partaking in Child Restitution matters when Child Services become involved
- As required, I undertook and completed all required vocational training
- This training included suicide prevention (Safe Talk Certificate)
- And mental health first aid
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Education
Masters - Social Work (Professional Qualifying)
Australian Catholic University
Canberra, ACT01.2024
Graduate Certificate - Public Health
Australian Catholic University
Melbourne, VIC12.2021
Certificate IV - Community Services
ICM Training
Balcatta, WA02.2012
Suicide First Aid – Assist
Vyne Ozhelp
Canberra, ACT05.2009
Bachelor Arts - Psychology
University of Canberra
Canberra, ACT12.2008
Telephone Counsellor Training Course
Pregnancy Help Sydney Inc
Sydney, NSW08.2008
Skills
- Highly articulate
- Motivated and goal orientated
- Organized and well presented
- Leadership and team building
- Counselling including grief counselling
- Outstanding writing and report writing skills
- Group Leadership and conflict resolution
- Proficient in Microsoft office
- Mental health support including rehabilitation and substance misuse Support
- Project implementation and time management skills
- Excellent research skills
- Group design, implementation and management as evidenced by the creation of a Men’s Support Group for men with newly diagnosed vision loss
- Development and completion of a project within a specified time frame
- Nonprofit experience
- Partnership development
- Marketing communications
- Policy advocacy
- Stakeholder management
- Fundraising strategies
- Digital engagement
- Volunteer recruitment
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Creative thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Relationship building
- Team management
- Team building
- Data entry
- Strategic communications
- Public relations
- Task prioritization
- Self motivation
- Content creation
- Interpersonal skills
- Analytical thinking
- Interviewing skills
- Goal setting
- Team development
- Professionalism
- Interpersonal communication
- Communication planning
- Public speaking
- Editing and proofreading
- Digital marketing
- Social media marketing
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Project management
- Crisis management
- Communication management
- Report writing
- Community relations
- Professional demeanor
- Problem-solving aptitude
- Schedule coordination
- Reputation management
- Internal communications
- Market research
- Incident response
- Event planning
- Community outreach
- Information gathering and analysis
- Program planning
- Campaign management
- Crisis response
- Corporate communications
- Strategy development
- Analytical skills
- Brand messaging
- Product and service promotion
- Thought leadership
- Creative strategies
- Client coaching
- Community relationship building
VOLUNTEER WORK
- United Nations Association of Australia NSW
- In2024 as part of my final placement with the Australian Catholic University, I undertook an internship with the United Nations Association of Australia NSW. As part of the placement requirement, I created a research project based on three of the United Nations Goals for Sustainable Development drawn from an area of personal interest. The project was shaped in part by relevant social work theories for practice as well as AASW2020 Code of Ethics.
Timeline
Community Engagement Officer
Eyes for Life Canberra (EFLC)
02.2023 - 04.2024
Family Support Worker
Defence Community Organisation
09.2014 - 01.2015
Director
Partner and Wife Support
05.2013 - Current
Lead Teacher, Babies Room.
St Vincent’s Private Hospital
02.2012 - 04.2014
Support Worker
PANDSI (Post Antinatal Support Information)
01.2009 - 01.2011
Masters - Social Work (Professional Qualifying)
Australian Catholic University
Graduate Certificate - Public Health
Australian Catholic University
Certificate IV - Community Services
ICM Training
Suicide First Aid – Assist
Vyne Ozhelp
Bachelor Arts - Psychology
University of Canberra
Telephone Counsellor Training Course
Pregnancy Help Sydney Inc
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