Prudence Hardwick
Narre Warren South,VIC
Summary
Focused Sales Administrator with a background in managing and coordinating sales operations. Strong skills include developing sales strategies, providing administrative support to the sales team, and maintaining customer relationships. Proven track record of improving efficiency and productivity while reducing costs through streamlining processes. Known for demonstrating leadership ability by directing team members and implementing strategic plans to achieve business objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Administrator
13cabs
Oakleigh / North Melbourne , VIC
05.2023 - Current
- Processed returns and refunds quickly and efficiently according to established policies and procedures.
- Managed inventory levels of products available for sale, ensuring that stock is replenished when necessary.
- Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Operated register, handled cash and processed credit card transactions.
Contact Center Representative
13cabs
Oakleigh, VIC
10.2018 - 05.2023
- Answered customer inquiries via phone, email, and chat.
- Performed troubleshooting and problem solving for customer issues.
- Handled escalated calls from other representatives in a timely fashion.
- Attended regular training sessions on relevant topics to stay updated with industry trends.
- Resolved customer complaints in a professional manner.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained strong call control and quickly worked through scripts to address problems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Scheduling Coordinator
Rinnai
Braeside, VIC
01.2017 - 10.2018
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Set and confirmed customer appointments.
- Provided reminder calls to clients prior to scheduled visits.
Education
High School Diploma -
Bayswater Secondary College
Bayswater, VIC01-1997
Skills
- Sales Support
- Problem-solving abilities
- Organizational Skills
- Analytical Thinking
- CRM Software
- Analytical Skills
- Stock management
- Multitasking
- Decision-Making
- Sales Techniques
Certification
- Certificate 3 in pharmacy assistant.
- OH&S in work place
Timeline
Sales Administrator
13cabs
05.2023 - Current
Contact Center Representative
13cabs
10.2018 - 05.2023
Scheduling Coordinator
Rinnai
01.2017 - 10.2018
High School Diploma -
Bayswater Secondary College