Prudence Jones
Richmond,NSW
Summary
Dynamic banking professional with extensive experience at Westpac Group, excelling in loan structuring and relationship building. Proven track record in enhancing customer satisfaction and driving revenue growth through strategic portfolio management. Recognized for developing tailored financial solutions that meet client needs and improve operational efficiency across teams.
Overview
26
26
years of professional experience
Work History
Virtual Business Banker
Westpac Group
07.2025 - Current
- Cultivated strong client relationships to understand financial needs and provide tailored banking solutions.
- Analyzed market trends to identify opportunities for business growth and enhance service offerings.
- Developed and executed strategic plans to improve customer satisfaction and retention rates.
- Led cross-functional teams in implementing process improvements, enhancing operational efficiency across divisions.
- Delivered presentations on financial products, educating clients on benefits and features to drive engagement.
- Conducted comprehensive financial analyses to identify opportunities for business expansion and risk mitigation.
- Maximized revenue generation through careful assessment of loan applications and diligent follow-up on delinquent accounts.
- Collaborated with cross-functional teams to develop new business strategies, increasing overall growth.
Commercial Lending Manager
Westpac Group
01.2023 - 07.2025
- Managed end-to-end lending processes, ensuring compliance with regulatory standards.
- Developed and implemented strategies to enhance customer experience and service delivery.
- Collaborated with cross-functional teams to streamline loan approval workflows.
- Analyzed lending performance metrics to identify areas for process improvement.
- Trained and mentored junior staff on lending policies and procedures.
- Facilitated training sessions on new lending systems and technologies for team members.
- Led initiatives to optimize loan processing times, enhancing overall operational efficiency.
- Trained newly hired employees to provide information regarding processes, procedures and deadlines.
- Approved and underwrote consumer loans for lines of credit and home equity.
- Developed strong relationships with key stakeholders, fostering trust and collaboration between departments.
SME Lending Manager
Westpac Group
01.2021 - 01.2023
- Developed training materials to enhance team knowledge and competency in financial products.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Analyzed customer feedback to identify areas for product enhancement and operational efficiency.
- Facilitated workshops to educate staff on compliance regulations and best practices in banking services.
- Cultivated relationships with business clients to understand financial needs and provide tailored banking solutions.
- Analyzed client portfolios to identify opportunities for growth and enhanced service offerings.
- Facilitated communication between clients and bank departments to ensure seamless service delivery.
Personal Banker
Westpac Group
09.2016 - 01.2021
- Delivered personalized financial solutions to enhance customer satisfaction and loyalty.
- Managed daily transactions, ensuring accuracy and compliance with banking regulations.
- Developed and implemented strategies to attract new clients through community outreach initiatives.
- Trained and mentored junior staff on banking products and customer service best practices.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
State Manager
ADCU
01.2012 - 12.2013
- Led state-wide operational strategies to enhance member engagement and satisfaction.
- Developed and implemented training programs for staff, improving service delivery standards.
- Analyzed market trends to inform strategic decisions, driving growth initiatives across multiple regions.
- Managed budgeting processes, ensuring alignment with organizational goals and resource allocation efficiency.
- Fostered strong relationships with key defense personnel, in particular, Darwin senior staff and base commanders.
- Trained and guided staff in building a strong lending book.
Sales Manager Australia/NZ Defence Force
Baxters Health Care
11.2010 - 11.2012
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Developed and implemented training programs to enhance team performance and product knowledge.
- Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
- Fostered relationships with key healthcare providers, enhancing client retention and satisfaction rates.
- I was hired at the request of senior defense personnel who required a sales manager to assist with defense needs and who understood defense protocol, tenders, and base operations, with base access.
- Increased sales revenue by developing and implementing effective sales strategies.
Home Finance Manager
NAB
11.1999 - 11.2009
- Managed client portfolios, ensuring alignment with financial goals and risk tolerance.
- Developed personalized financial strategies, enhancing client satisfaction and retention rates.
- Analyzed market trends to inform investment recommendations, improving portfolio performance.
- Collaborated with cross-functional teams to streamline mortgage application processes and reduce turnaround time.
- I was heavily involved in the Defense Home Loan Scheme. I was invited to have offices on bases, and had base access approved due to the relationship I built with Richmond, Holsworthy, and Glenbrook bases. I worked with key defense personnel in Canberra on sensitive matters. Average settlements of $5M per week, highest week settlement was approx $20M
Education
High School Diploma -
Castle Hill High School
Castle Hill, NSW12-1995
Skills
- Loan structuring
- Portfolio management
- Customer service
- Relationship building
Timeline
Virtual Business Banker
Westpac Group
07.2025 - Current
Commercial Lending Manager
Westpac Group
01.2023 - 07.2025
SME Lending Manager
Westpac Group
01.2021 - 01.2023
Personal Banker
Westpac Group
09.2016 - 01.2021
State Manager
ADCU
01.2012 - 12.2013
Sales Manager Australia/NZ Defence Force
Baxters Health Care
11.2010 - 11.2012
Home Finance Manager
NAB
11.1999 - 11.2009
High School Diploma -
Castle Hill High School