Prudent Ntengo Ngoy
Pakenham,VIC
Summary
I am a reliable direct worker with a certificate IV in disability, and Advance Diploma in Community Sector Management, I also have a medical doctor background. I am a compassionate Disability Support Worker and Team leader. I can provide home and community support services, support individual independence and well-being, able to assist participants to achieve their goal, perform a range of household task with the participant, and encourage independence in participants. Furthermore, I am responsible, flexible, patient, empathetic, understanding, hardworking, focused and organized. I can work independently, in a team and under pressure. I have great time management and leadership skills. I am also a hardworking House Supervisor with a year experience. Provided strong leadership and high-quality care for different participants and employees. I have demonstrated success in building positive relationships with people of varied backgrounds and I am able to manage multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
Work History
Disability Support Worker
Home at Scope /Australia
02.2022 - 06.2024
- Provided assistance in daily living activities such as personal care and community access
- Developed strong interpersonal relationships with participants, earning their trust and respect through consistent empathy and understanding.
- Supported particpants in maintaining a clean living space by assisting with household tasks.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Implemented behavior management techniques when required for the safety of both participants and staff members involved.
- Managed medications effectively for participants according to company's policy and procedures.
Disability Support Worker/ House Supervisor
Exaudy Care/Australia
12.2022 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced participant satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Provided assistance in daily living activities such as personal care, community access.
- Supported clients in maintaining a clean living space by assisting with household tasks.
- Provided assistance to participant with behaviour concerns.
- Implementing behaviour support plans.
- Provided high level of physical support (manual handling) by lifting, adjusting, and moving clients.
- Managed medications effectively for participants according to company's policy and procedure.
- Improved client independence by contributing to developing personalized support plans tailored to individual needs and goals.
- Facilitated community integration for participants by organizing outings, social events, and other opportunities for engagement.
- Kept accurate records for participant files and handled related paperwork.
- Maintained accurate records of particpant progress, adjusting support strategies as needed to maximize outcomes.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in participant functioning.
General Practitioner
Joyce Medical Center
12.2018 - 12.2020
- Performed physical exams on patients, continuously communicating about patient needs and comfort levels.
- Stayed current on medical advancements through continuous professional development opportunities such as workshops, conferences, and online courses.
- Managed chronic conditions effectively by creating tailored long-term care plans for individual patients.
- Focused on early detection of potential health issues through routine screenings and assessments, resulting in timely interventions when needed.
- Consulted with patients about special needs, cares and concerns throughout treatments.
- Kept detailed records of medical conditions and histories to provide best-in-class and individualized care.
- Improved diagnostic accuracy through diligent attention to detail when reviewing lab results and imaging studies.
Education
Advanced Diploma - Community Sector Management
Selmar Institute of Education
Melbourne, VIC11.2023
Certificate IV - Disability
Supreme Education & Training Pty Ltd
Melbourne, VIC10.2021
M.D. in Medical -
SIMON KIMBANGU UNIVERSITY
Kinshasa, Democratic Republic of Congo05.2019
Skills
- Hardworking
- Active Listening
- Proactive Attitude
- Judgement and Decision Making
- Complex Problem Solving
- Teamwork and Collaboration
- Conflict resolution
- Adaptability
- Resilience
- Confidentiality
- Flexible
- Organized
References
Per Request
Training
- Advanced Diploma in Community Sector Management (Studying)
- Diploma Mental Health
- Certificate IV in Disability
- Certificate First Aid, CPR and Basic Life Support
- Certificate NDIS Worker Orientation Module
- Certificate Health and safety for caregiving-Revised
- Certificate Covid 19 Training for Healthcare Workers
- Certificate Covid 19 Infection Control
- Certificate Covid 19 Aged care
- Certificate Covid 19 Indigenous Health
- Certificate Bloodborne Pathogens
- Certificate Pediatric Advanced life support
Languages
French
Native or Bilingual
Timeline
Disability Support Worker/ House Supervisor
Exaudy Care/Australia
12.2022 - 10.2023
Disability Support Worker
Home at Scope /Australia
02.2022 - 06.2024
General Practitioner
Joyce Medical Center
12.2018 - 12.2020
Advanced Diploma - Community Sector Management
Selmar Institute of Education
Certificate IV - Disability
Supreme Education & Training Pty Ltd
M.D. in Medical -
SIMON KIMBANGU UNIVERSITY
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